Miller Industries hauls out siloed data with Infor Birst
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Infor Birst®
- Infor CloudSuite™ Automotive
- Infor LN
- Infor d/EPM
- Infor CloudSuite Workforce Management (WFM)
Tech Stack
- Business Intelligence
- Enterprise Resource Planning
- Cloud Computing
- Data Analytics
- Mobile Access
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Business Operation
- Discrete Manufacturing
- Sales & Marketing
Use Cases
- Inventory Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
About The Customer
Miller Industries, Inc. (“Miller Industries”) is the world leader in towing and recovery equipment. Founded in 1990, this Tennessee-based company provides innovative, high-quality towing and recovery equipment worldwide. Exporting to countries around the world, Miller Industries operates from a total of four manufacturing facilities in the United States, one in the United Kingdom, and one in France. Each manufacturing plant specializes in certain products or brands integrating back-end products with equipment-specific chassis. Miller Industries markets products under the brands: Century®, Holmes®, Chevron®, Vulcan®, Boniface®, and Jige®. As an industry leader, Miller Industries produces a comprehensive line of quality equipment, including carriers up to 30 feet in length, with deck capabilities of up to 40,000 lb. and towing recovery units with boom capacities of 100 tons. Miller Industries products are sold and serviced through the largest distribution network in the industry.
The Challenge
Before deploying networked business intelligence (BI) from Infor® Birst, the information needed to manage finance, sales, and manufacturing processes was locked in multiple systems and only accessible to technical experts. Decentralized analytics teams pulled data directly from source systems, generating islands of information that could not be shared. Further, executive-level reporting was manual, and it was very time-consuming to not only access information but also to reconcile inconsistent metrics. These manual processes greatly increased the time it took Miller Industries to make decisions and were a huge drain on the productivity of the management teams.
The Solution
An Infor customer since 1998, Miller Industries is currently using Infor LN enterprise resource planning (ERP) system and is moving to Infor’s CloudSuite™ Automotive and other cloud- based applications (planned Q1 2020). The company decided to implement Infor Birst as its enterprise-wide BI and analytics standard after learning about this next-generation cloud BI platform which integrates with a wide variety of data sources including Infor LN and is the analytics standard for all of Infor’s CloudSuites. The goal was to gain more knowledge from a single source of data, as well as mobile access to that data, and more visibility to that information so management could improve and accelerate decision-making yet still tend to day-to-day business operations. The Birst platform provides all levels of the organization the power to analyze the latest trends, understand what’s driving the business, and to make quick and informed decisions.
Operational Impact
Quantitative Benefit
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