Modernizing Fintech Business Processes: A Case Study on CSI, Inc
Technology Category
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
- Networks & Connectivity - Gateways
Applicable Industries
- Equipment & Machinery
- Finance & Insurance
Applicable Functions
- Maintenance
- Procurement
Use Cases
- Leasing Finance Automation
- Onsite Human Safety Management
Services
- System Integration
About The Customer
Computer Services, Inc. (CSI) is a leading provider of financial technology (fintech) and regulatory technology (regtech) solutions to financial institutions and other businesses. With a proven history in the industry, CSI continuously strives to deliver the best possible service to its clients. However, over time, the company came to rely on several legacy paper and spreadsheet-based workflows that had become a standard mode of operation. As a 50-year-old company, CSI had numerous simple workflows that represented busy and often repeatable work.
The Challenge
Computer Services, Inc. (CSI), a leading provider of financial technology and regulatory technology solutions, was heavily reliant on legacy paper and spreadsheet-based workflows. This included a cumbersome process for the allocation of equipment for both customers and employees, which required constant updates to a centralized spreadsheet, making it prone to errors. Additionally, CSI’s Managed Services team identified a need for a digital process automation solution to integrate with its cloud-based ticketing system, Autotask. The process, referred to as MAC (Move/Add/Change), had numerous steps integrated with both Autotask and Microsoft SQL Server. Lastly, as a 50-year-old company, CSI had numerous simple workflows that represented busy and often repeatable work, with roughly 30 identified that could function with no human interaction.
The Solution
CSI adopted K2 Software to transform its manual processes into digital workflows and forms. The new purchasing process facilitated requisitions from start to finish, beginning with a SmartForm. Users could initiate the request and designate whether it’s an operating expense for small purchases or a capital expense. The MAC process was also automated, starting in Microsoft Dynamics CRM with a customized button that kicked off the Nintex K2 Five workflow. This passed opportunity-specific information to the form, which was used to do a lookup on its details. The ability to integrate Microsoft Dynamics CRM and K2 Five using its out-of-the-box service broker was of great benefit. CSI also automated unmanaged processes, such as appropriate email routing when documents were entered into a Microsoft SharePoint document library.
Operational Impact
Quantitative Benefit
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