Moving a Department In-House with the Help of DocuWare
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- DocuWare
Tech Stack
- Active Import
- Autoindex
- CDMAKER
- Content Folder
- Internet Server
- LINK
- Recognition
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Regulatory Compliance Monitoring
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
Oaklawn is an inpatient, residential and outpatient mental health hospital that provides a range of comprehensive services for children, adolescents, seniors and adults with serious and persistent mental illness or addictions. With over 500 employees, Oaklawn acts as the community provider of mental health services for Goshen, Indiana and the surrounding area. Sponsored by Mennonite Health Services Alliance, the center focuses on treating the whole person – mind, body and spirit.
The Challenge
Oaklawn, a mental health treatment facility, was looking to move their Patient Financial Services department from being outsourced to an in-house department. They needed a solution that was easy to install, learn, and use on a daily basis. The solution should not hamper the new department’s workflow or consume limited office space. They needed a solution with a low total cost of ownership that could help them meet the privacy and access requirements defined by the Health Information Portability and Accountability Act, commonly known as HIPAA. Additionally, the system needed to be flexible and able to be rolled out across the organization.
The Solution
Information and Records Associates (IRA), an Authorized DocuWare Partner, implemented the software, took the solution live and trained the users in only three weeks. Electronic DocuWare filing cabinets were set up based on how information needed to be retrieved with the mind set of the less indexing the better. The 15-person department shares scanning and indexing duties on a centrally located multi-function device. The staff spends as much time scanning as they would filing, but retrieval is where significant time savings are seen. Oaklawn contracted with IRA to scan the 115 boxes of past information and today everything from 2003 forward is stored in DocuWare.
Operational Impact
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