在 DocuWare 的帮助下将部门迁移到内部
公司规模
Mid-size Company
地区
- America
国家
- United States
产品
- DocuWare
技术栈
- Active Import
- Autoindex
- CDMAKER
- Content Folder
- Internet Server
- LINK
- Recognition
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 监管合规监控
- 远程资产管理
服务
- 系统集成
- 培训
关于客户
Oaklawn 是一家住院、住宿和门诊精神健康医院，为患有严重和持续性精神疾病或成瘾的儿童、青少年、老年人和成年人提供一系列综合服务。Oaklawn 拥有 500 多名员工，是印第安纳州戈申及其周边地区的社区精神健康服务提供商。该中心由门诺派健康服务联盟赞助，专注于治疗整个人——思想、身体和精神。
挑战
Oaklawn 是一家心理健康治疗机构，该机构希望将其患者财务服务部门从外包部门转变为内部部门。他们需要一种易于安装、学习和日常使用的解决方案。该解决方案不应妨碍新部门的工作流程或占用有限的办公空间。他们需要一种总拥有成本较低的解决方案，以帮助他们满足《健康信息可携性和责任法案》（通常称为 HIPAA）定义的隐私和访问要求。此外，该系统需要灵活且能够在整个组织内推广。
解决方案
信息和记录协会 (IRA) 是 DocuWare 的授权合作伙伴，它实施了该软件，并在短短三周内将解决方案投入使用并培训了用户。电子 DocuWare 文件柜的设置基于信息检索方式，其理念是索引越少越好。该部门有 15 名员工，他们在位于中心的多功能设备上分担扫描和索引任务。员工扫描的时间与归档的时间一样多，但检索可以节省大量时间。Oaklawn 与 IRA 签订了合同，扫描了 115 箱过去的信息，如今，自 2003 年以来的所有内容都存储在 DocuWare 中。
运营影响
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