Mural and BitTitan Provide Integrated Solution for Premier Onboarding of Office 365
Customer Company Size
SME
Region
- America
Country
- United States
Product
- MaaXcloud
- MigrationWiz
- Office 365
Tech Stack
- Cloud IT
- Cloud-based email migration
- Software as a Service (SaaS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Edge Computing & Edge Intelligence
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Mural is a company that delivers end-to-end cloud IT onboarding, upselling, and support solutions. The company helps technology and service providers to assist small and medium businesses in maximizing the value of their cloud IT services. Through its product, MaaXcloud, Mural handles all stages of the cloud IT process — from assisting a business in finding the right cloud solution, to onboarding and training a business on using it, to supporting a business and its ongoing use of the solution. Mural has assisted business customers of leading ISVs, hosting providers, and telecom operators in a wide variety of successful migrations to cloud IT. The company is based in Portland, Oregon, and has approximately 75 employees.
The Challenge
Mural, a company that delivers end-to-end cloud IT onboarding, upselling, and support solutions, was facing challenges with its existing method of handling mailbox migration to Office 365. The company was using Outlook’s built-in PST export functionality, which proved to be cumbersome and inefficient for the scale of migrations they were routinely performing. Mural needed a more sustainable, long-term solution that could quickly migrate data error-free, be easy to configure, have a simple, non-technical user interface, be cost-effective, and address a diverse variety of messaging solutions. The company also needed a solution that could handle complicated scenarios, including destination servers that use multiple email platforms, and hosted exchange providers that do not allow access to other mailboxes.
The Solution
After testing several products, Mural decided to partner with BitTitan’s MigrationWiz. MigrationWiz features an intuitive user interface, cost-effective price point, and easy configuration. With a straightforward setup process and lack of software to install on local machines, Mural determined MigrationWiz is the premier cloud-based email migration solution. MigrationWiz can seamlessly move any attached documents or files, public folders, archives, and PSTs from source to destination servers, all from a single web portal. Mural began using MigrationWiz and immediately discovered its ability to scale to large, complicated projects without any plugins or software to install. Pairing MigrationWiz and MaaXcloud has created a strong focus on execution, simplicity, and customer satisfaction. Mural has productized an onboarding service with repeatable scope, a defined price, and predictable outcomes and quality.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Remote Monitoring & Predictive Maintenance App for a Solar Energy System
The maintenance & tracking of various modules was an overhead for the customer due to the huge labor costs involved. Being an advanced solar solutions provider, they wanted to ensure early detection of issues and provide the best-in-class customer experience. Hence they wanted to automate the whole process.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Aircraft Predictive Maintenance and Workflow Optimization
First, aircraft manufacturer have trouble monitoring the health of aircraft systems with health prognostics and deliver predictive maintenance insights. Second, aircraft manufacturer wants a solution that can provide an in-context advisory and align job assignments to match technician experience and expertise.
Case Study
Integral Plant Maintenance
Mercedes-Benz and his partner GAZ chose Siemens to be its maintenance partner at a new engine plant in Yaroslavl, Russia. The new plant offers a capacity to manufacture diesel engines for the Russian market, for locally produced Sprinter Classic. In addition to engines for the local market, the Yaroslavl plant will also produce spare parts. Mercedes-Benz Russia and his partner needed a service partner in order to ensure the operation of these lines in a maintenance partnership arrangement. The challenges included coordinating the entire maintenance management operation, in particular inspections, corrective and predictive maintenance activities, and the optimizing spare parts management. Siemens developed a customized maintenance solution that includes all electronic and mechanical maintenance activities (Integral Plant Maintenance).
Case Study
Asset Management and Predictive Maintenance
The customer prides itself on excellent engineering and customer centric philosophy, allowing its customer’s minds to be at ease and not worry about machine failure. They can easily deliver the excellent maintenance services to their customers, but there are some processes that can be automated to deliver less downtime for the customer and more efficient maintenance schedules.
