NetMotion Mobility® Helps Allina Healthcare Improve Quality of Patient Care
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- NetMotion Mobility
- Lenovo laptops and tablets
- Sierra Wireless AirCards
- Cerner RoadNotes
Tech Stack
- Mobile Performance Management software
- Electronic Medical Records
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Field Services
- Quality Assurance
Use Cases
- Remote Asset Management
- Remote Collaboration
Services
- System Integration
About The Customer
Allina Hospitals and Clinics is a healthcare system that includes 11 hospitals, four ambulatory care centers, 97 clinics and a home-care division. The home care division is a new and thriving unit at Allina. More than 300 nurses serve the group’s patient population throughout Minnesota and Wisconsin. The Allina home care and hospice nurse team carries a range of laptops and devices from Lenovo (X60 series to X200 series). The laptops use Sierra Wireless AirCards to connect to cellular networks from Verizon and Sprint. Cerner RoadNotes, a point-of-care online document system for home care, allows nurses to review patient medical history, update care plans, enter new diagnoses and complete EMR documentation.
The Challenge
Allina Hospitals and Clinics were among the first in the nation to use Electronic Medical Records to deliver seamless, coordinated care. However, the group’s home nurses were regularly losing connectivity in the field. Logged out of applications without warning, the nurses were forced to log in again and re-enter the data lost from their previous session. When the IT group tied 90 helpdesk tickets to this issue, management stepped in to find a better solution. The EMR application requires field devices to sync with the central database. But as the scale of data transfer grew, nurses could no longer wait until the end of their shifts to sync from an office or at home – synchronization sessions were taking as long as a half-hour. The problem was so bad that several nurses quit in frustration.
The Solution
Allina implemented NetMotion Mobility® Mobile Performance Management software to keep nurses connected throughout the day. Allina started with a small pilot to test Mobility with 25 of the nurses who experienced the most issues. When their communications issues went away, Allina decided to deploy Mobility to its entire home care team. Mobility made it easy for nurses to access Wi-Fi at home or on the go using the secure connection. Mobility’s analytics capabilities helped Daisley and his team to identify and resolve potential problems before they can impact the quality of care. Allina has also been able to expand their home care group and give others in the organization reliable enhanced field performance.
Operational Impact
Quantitative Benefit
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