NetMotion Mobility® 帮助 Allina Healthcare 提高患者护理质量
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- NetMotion Mobility
- Lenovo laptops and tablets
- Sierra Wireless AirCards
- Cerner RoadNotes
技术栈
- Mobile Performance Management software
- Electronic Medical Records
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
- Employee Satisfaction
技术
- 功能应用 - 远程监控系统
适用行业
- 医疗保健和医院
适用功能
- 现场服务
- 质量保证
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
关于客户
Allina 医院和诊所是一个医疗保健系统，包括 11 家医院、4 家门诊中心、97 家诊所和一个家庭护理部门。家庭护理部门是 Allina 的一个新兴部门。300 多名护士为明尼苏达州和威斯康星州的患者提供服务。Allina 家庭护理和临终关怀护士团队配备了联想的各种笔记本电脑和设备（X60 系列到 X200 系列）。笔记本电脑使用 Sierra Wireless AirCards 连接到 Verizon 和 Sprint 的蜂窝网络。Cerner RoadNotes 是一种用于家庭护理的即时在线文档系统，可让护士查看患者病史、更新护理计划、输入新诊断并完成 EMR 文档。
挑战
Allina 医院和诊所是全国首批使用电子医疗记录提供无缝、协调护理的医院之一。然而，该集团的家庭护士经常在现场失去连接。护士在没有警告的情况下退出应用程序，被迫再次登录并重新输入上次会话中丢失的数据。当 IT 小组将 90 张帮助台票与此问题联系起来时，管理层介入以寻找更好的解决方案。EMR 应用程序要求现场设备与中央数据库同步。但随着数据传输规模的扩大，护士再也无法等到轮班结束后再从办公室或家里进行同步 - 同步会话需要长达半小时的时间。问题非常严重，几名护士沮丧地辞职了。
解决方案
Allina 实施了 NetMotion Mobility® 移动绩效管理软件，让护士全天保持联系。Allina 首先进行了一项小型试点，对遇到问题最多的 25 名护士进行了 Mobility 测试。当他们的通信问题消失后，Allina 决定将 Mobility 部署到其整个家庭护理团队。Mobility 让护士能够使用安全连接在家中或旅途中轻松访问 Wi-Fi。Mobility 的分析功能帮助 Daisley 及其团队在潜在问题影响护理质量之前识别并解决这些问题。Allina 还能够扩大其家庭护理团队，并为组织中的其他人提供可靠的增强现场绩效。
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