Network Monitoring Challenges and Solutions for the Health Care Industry
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- NETSCOUT nGeniusONE Service Assurance platform
- Adaptive Service Intelligence (ASI) technology
Tech Stack
- Network Monitoring
- Real-time Analytics
- Data Mining
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Remote Asset Management
- Predictive Maintenance
Services
- System Integration
- Data Science Services
About The Customer
The article discusses two health care providers, Cleveland Clinic and a children's hospital in Florida. Both are large, well-respected institutions that have embarked on the journey of digital transformation. They rely heavily on IT services for their daily operations, including services critical to patient care such as electronic medical record (EMR) applications, telemedicine, mobile health, and BYOD initiatives. These services are taxing their networks, servers, and databases like never before, creating significant challenges. In addition, they are subject to strict regulations such as the HIPPA Act and the HITECH Act, which require them to meet strict privacy and IT security regulations.
The Challenge
The health care industry is heavily reliant on information technology (IT) for its daily operations. Services critical to patient care, such as electronic medical record (EMR) applications, telemedicine, mobile health, and BYOD initiatives, are putting unprecedented strain on networks, servers, and databases. This creates significant challenges for health care providers. In addition, the health care industry is heavily regulated, with acts such as the HIPPA Act and the HITECH Act requiring strict privacy and IT security regulations. This has shifted a significant amount of responsibility onto the IT departments of health care organizations. Specific challenges faced by IT professionals in the health care industry can be segmented into three main areas: insights into the network or visibility, operational efficiencies, and user experience.
The Solution
The NETSCOUT nGeniusONE Service Assurance platform and Adaptive Service Intelligence (ASI) technology provide a holistic view and clear insights into service performance problems before they become health care user and patient problems. The core functionality of NETSCOUT nGeniusONE is rapid service triage, combining continuous monitoring and multi-layered real-time analytics capabilities. This provides an integrated performance management solution for the most complex and demanding service delivery environments. The ASI technology is a cutting-edge, network traffic-based analytics technology that generates metadata, enabling a comprehensive real-time and historical view of any service delivery component including network, server, database, service enablers, and application. This powerful data mining engine runs on NETSCOUT Intelligent Data Sources that continuously monitor session traffic in real-time as packets cross virtual or physical links.
Operational Impact
Quantitative Benefit
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