医疗保健行业的网络监控挑战和解决方案
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- NETSCOUT nGeniusONE Service Assurance platform
- Adaptive Service Intelligence (ASI) technology
技术栈
- Network Monitoring
- Real-time Analytics
- Data Mining
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 远程资产管理
- 预测性维护
服务
- 系统集成
- 数据科学服务
关于客户
本文讨论了两家医疗保健提供商，克利夫兰诊所和佛罗里达州的一家儿童医院。这两家都是大型、备受尊敬的机构，它们已踏上数字化转型之旅。它们的日常运营严重依赖 IT 服务，包括对患者护理至关重要的服务，例如电子病历 (EMR) 应用程序、远程医疗、移动医疗和 BYOD 计划。这些服务对他们的网络、服务器和数据库施加了前所未有的负担，带来了重大挑战。此外，它们还受到《健康保险隐私及责任法案》和《高科技法案》等严格法规的约束，这些法规要求它们满足严格的隐私和 IT 安全法规。
挑战
医疗保健行业的日常运营严重依赖信息技术 (IT)。对患者护理至关重要的服务，例如电子病历 (EMR) 应用程序、远程医疗、移动医疗和 BYOD 计划，正在给网络、服务器和数据库带来前所未有的压力。这给医疗保健提供商带来了重大挑战。此外，医疗保健行业受到严格监管，《健康保险隐私及责任法案》和《高科技法案》等法案要求严格的隐私和 IT 安全法规。这将大量责任转移到医疗保健组织的 IT 部门。医疗保健行业 IT 专业人员面临的具体挑战可分为三个主要领域：网络洞察或可见性、运营效率和用户体验。
解决方案
NETSCOUT nGeniusONE 服务保障平台和自适应服务智能 (ASI) 技术在服务性能问题成为医疗用户和患者问题之前，提供全面的视图和清晰的见解。NETSCOUT nGeniusONE 的核心功能是快速服务分类，结合了持续监控和多层实时分析功能。这为最复杂和最苛刻的服务交付环境提供了集成的性能管理解决方案。ASI 技术是一种基于网络流量的尖端分析技术，可生成元数据，从而实现对任何服务交付组件（包括网络、服务器、数据库、服务推动器和应用程序）的全面实时和历史视图。这个强大的数据挖掘引擎在 NETSCOUT 智能数据源上运行，当数据包跨虚拟或物理链路时，它会持续实时监控会话流量。
运营影响
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