Norbert Dentressangle (Christian Salvesen) Case Study
Customer Company Size
Large Corporate
Region
- Europe
Country
- Spain
Product
- DocuWare
Tech Stack
- AS/400 software
- Sharpment
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Functions
- Logistics & Transportation
Use Cases
- Supply Chain Visibility
- Inventory Management
Services
- System Integration
About The Customer
Norbert Dentressangle is a leading publicly-traded company in the Spanish logistics sector. The company was created through a 1999 merger between the Spanish company Transportes Gerposa and the British Norbert Dentressangle Group. With over 800 employees and revenues of nearly 200 million Euros, the company is a supply chain management expert and is traded on the London Stock Exchange. As a pioneer in palette transport, Norbert Dentressangle continues to set new milestones in the logistics sector, providing customers with complete custom packages consisting of transportation services, distribution, and logistics. These custom solutions allow the service provider to quickly react to needs in the marketplace.
The Challenge
Norbert Dentressangle, a leading company in the Spanish logistics sector, was facing challenges with managing over 90,000 paper records per month. The company was struggling with the time-consuming process of registering, storing, and retrieving documents. The process was so labor-intensive that two full-time employees were dedicated to handling incoming documents. Additionally, customer inquiries and requests from external offices led to further delays and inefficiencies. The company needed a solution that would not only reduce the time and cost associated with document management but also improve customer service by providing easy access to the document pool.
The Solution
Norbert Dentressangle implemented DocuWare, an Integrated Document Management system. All delivery slips and customer records generated by the company's ERP system were given a barcode, which their regular AS/400 software printed directly onto the documents. The documents were then scanned and placed in the document pool, with DocuWare automatically recognising the internal barcode number and gathering all necessary information regarding the order from the ERP system. This information served as index words which helped users to quickly and easily retrieve a record from the central document pool. As soon as a customer's records were archived and the transportation services provided by Norbert Dentressangle were completed, the status for an order was automatically changed within the accounting system to 'Ready for Invoicing'. The responsible staffer then received a message on the monitor showing the status change, and an invoice could be generated.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Remote Temperature Monitoring of Perishable Goods Saves Money
RMONI was facing temperature monitoring challenges in a cold chain business. A cold chain must be established and maintained to ensure goods have been properly refrigerated during every step of the process, making temperature monitoring a critical business function. Manual registration practice can be very costly, labor intensive and prone to mistakes.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
