Norbert Dentressangle (Christian Salvesen) 案例研究
公司规模
Large Corporate
地区
- Europe
国家
- Spain
产品
- DocuWare
技术栈
- AS/400 software
- Sharpment
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 数据管理平台
适用功能
- 物流运输
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 系统集成
关于客户
Norbert Dentressangle 是西班牙物流行业领先的上市公司。该公司由西班牙公司 Transportes Gerposa 和英国 Norbert Dentressangle Group 于 1999 年合并而成。该公司拥有 800 多名员工，收入近 2 亿欧元，是供应链管理专家，在伦敦证券交易所上市。作为托盘运输的先驱，Norbert Dentressangle 继续在物流领域树立新的里程碑，为客户提供由运输服务、配送和物流组成的完整定制套餐。这些定制解决方案使服务提供商能够快速响应市场需求。
挑战
Norbert Dentressangle 是西班牙物流行业的一家领先公司，每月管理超过 90,000 份纸质记录，面临诸多挑战。该公司在注册、存储和检索文档这一耗时流程中苦苦挣扎。该流程非常耗费人力，因此需要两名全职员工专门处理传入的文档。此外，客户咨询和外部办事处的请求导致进一步的延误和效率低下。该公司需要一种解决方案，不仅可以减少与文档管理相关的时间和成本，还可以通过提供对文档池的轻松访问来改善客户服务。
解决方案
Norbert Dentressangle 实施了 DocuWare，这是一种集成文档管理系统。公司 ERP 系统生成的所有交货单和客户记录都带有条形码，其常规 AS/400 软件会将其直接打印到文档上。然后扫描文档并将其放入文档池中，DocuWare 会自动识别内部条形码编号并从 ERP 系统收集有关订单的所有必要信息。这些信息作为索引词，帮助用户快速轻松地从中央文档池中检索记录。一旦客户记录归档并且 Norbert Dentressangle 提供的运输服务完成，订单状态就会在会计系统中自动更改为“准备开票”。然后，负责的工作人员会在显示器上收到一条显示状态更改的消息，并且可以生成发票。
运营影响
数量效益
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