Open Raven + TaskUs: Achieving visibility and control of sensitive data in a fast-paced, high-growth global environment
Customer Company Size
Large Corporate
Country
- Worldwide
Product
- Open Raven Data Security Platform
Tech Stack
- AWS
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Cybersecurity & Privacy - Cloud Security
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
TaskUs is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies. The company helps its clients represent, protect, and grow their brands. TaskUs partners with clients worldwide to deliver next-generation customer experiences, covering diverse areas from digital customer support to content monitoring and training tomorrow’s generation of artificial intelligence engines. TaskUs customers come from a broad range of industries, with a focus on high tech, e-commerce, social media, and financial and medical technology. Each customer has a large user base and volumes of data, and they look to TaskUs to help them transform, protect, and grow their brands.
The Challenge
TaskUs, a provider of outsourced digital services and next-generation customer experience, faced challenges in managing access to a wide range of highly sensitive client data, including financial data, personally identifiable information (PII), and personal health information (PHI). The company also had to manage compliance with a broad range of global regulations and standards, including PCI DSS, GDPR, HITRUST, and SOC2, as well as custom contract requirements. TaskUs's rapid growth, with new applications going live weekly, added to the complexity of these challenges. The company needed to ensure that the information entrusted to it had the proper protection and was in compliance with regulations and client contracts, all without slowing down business for TaskUs or their customers.
The Solution
TaskUs partnered with Open Raven to implement a broad assessment of their AWS environment to immediately catalog the data in their care. Initial discovery scans quickly provided TaskUs with the first comprehensive map of their global data landscape, ensuring that no unmanaged data stores were lurking in the shadows. Open Raven’s automatic data classification gave TaskUs clear visibility into the types of data stored in each repository, shining a spotlight on PII, PHI, and other categories of sensitive data. The visibility gave TaskUs the context they needed to understand data risk and prioritize efforts to reduce it. Today, TaskUs uses the Open Raven Data Security Platform to perform continuous data security assessments across dozens of AWS accounts.
Operational Impact
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