Technology Category
- Drones - Flight & Control Systems
- Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries
- Healthcare & Hospitals
About The Customer
The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. It serves a population of around 470,000 people, a figure that can increase significantly during the busiest times of the year. The Trust embarked on an outpatient transformation program to optimize their referrals and give patients greater control and convenience with their appointments. This involved reducing the time patients spent traveling to hospital appointments and waiting rooms and improving access to follow-up hospital care.
The Challenge
The Royal Cornwall Hospitals NHS Trust (RCHT) is the primary provider of acute and specialist care services in Cornwall and the Isles of Scilly, serving a population of around 470,000 people. This number significantly increases during peak visitor times. RCHT embarked on an outpatient transformation program to optimize their referrals and provide patients with more control and convenience over their appointments. The goal was to reduce the time patients spent traveling to hospital appointments and waiting rooms and improve access to follow-up hospital care. However, the challenge was that there were numerous different referral pathways into their organization, making it difficult to streamline and optimize the process.
The Solution
To address these challenges, RCHT implemented Patient Hub, a patient portal that serves as a single point of referral entry. This portal allows RCHT to signpost each referral into different services for face-to-face, remote consultations including telephone and video, and management through advice and guidance. Each referral is vetted and triaged to the most appropriate service or provider. This was a significant change for RCHT, as they previously would have set up a different web portal per service. Now, they communicate through one portal for all outpatient work, transforming outpatient services for patients. Patients can now engage with their appointment slot, make adjustments, and confirm appointments through the app, which has significantly reduced the number of missed appointments.
Operational Impact
Quantitative Benefit
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