技术
- 无人机 - 飞行与控制系统
- 基础设施即服务 (IaaS) - 备份与恢复
适用行业
- 医疗保健和医院
关于客户
皇家康沃尔医院 NHS 信托基金 (RCHT) 是康沃尔和锡利群岛急症和专科护理服务的主要提供者。它为大约 470,000 人提供服务,这一数字在一年中最繁忙的时期可能会大幅增加。该信托基金启动了一项门诊改造计划,以优化转诊并为患者提供更大的控制权和便利性。这包括减少患者前往医院预约和候诊室的时间,并改善获得后续医院护理的机会。
挑战
皇家康沃尔医院 NHS 信托基金 (RCHT) 是康沃尔和锡利群岛急症和专科护理服务的主要提供者,为大约 470,000 人提供服务。在游客高峰期间,这个数字会显着增加。 RCHT 启动了一项门诊改造计划,以优化转诊并为患者提供更多的就诊控制和便利。目标是减少患者前往医院预约和候诊室的时间,并改善获得后续医院护理的机会。然而,面临的挑战是,他们的组织有许多不同的推荐途径,这使得简化和优化流程变得困难。
解决方案
为了应对这些挑战,RCHT 实施了患者中心 (Patient Hub),这是一个患者门户网站,可作为单点转诊入口。该门户允许 RCHT 将每次转介标记为不同的服务,以进行面对面、远程咨询(包括电话和视频)以及通过建议和指导进行管理。每次推荐都会经过审查并分类到最合适的服务或提供商。这对于 RCHT 来说是一个重大变化,因为他们以前会为每项服务设置不同的门户网站。现在,他们通过一个门户网站进行所有门诊工作的沟通,从而改变了患者的门诊服务。患者现在可以通过该应用程序参与预约时段、进行调整并确认预约,这显着减少了错过预约的数量。
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