Real-Time Visibility Boosts Quality Compliance in Chocolate Supply Chain
Technology Category
- Analytics & Modeling - Predictive Analytics
- Cybersecurity & Privacy - Security Compliance
Applicable Industries
- Equipment & Machinery
- Transportation
Applicable Functions
- Logistics & Transportation
- Quality Assurance
Use Cases
- Leasing Finance Automation
- Supply Chain Visibility
Services
- Testing & Certification
About The Customer
The customer is a well-known chocolate and confectionary giant with a complex supply chain. The company's supply chain involves transporting and processing cocoa, production, and further transportation to retailers and customers worldwide. The company primarily uses active cooling Full-Truckload (FTL) transport to move chocolates from the manufacturing unit to depots using domestic transportation. This process involves several transporters, making quality compliance both essential and complex. The company was facing significant challenges in its supply chain, including breaches in quality compliance and a lack of actionable information due to delayed, inaccurate, and sometimes inaccessible data from transporters.
The Challenge
A renowned chocolate and confectionary company was facing significant challenges in its supply chain. The company's primary goal was to monitor their active cooling Full-Truckload (FTL) transport, which moved chocolates from the manufacturing unit to depots using domestic transportation. This process involved several transporters, making quality compliance both essential and complex. The company was struggling with two main challenges. The first was a breach in quality compliance. The company noticed spoilage in some of their consignments, but the data from their 3PLs was delayed, second-hand, inaccurate, and unverifiable. Many packages were reaching the destination spoiled due to unchecked temperature excursions. The second challenge was the lack of actionable information. The company depended on vendors and transporters for data, but the data was often delayed, inaccurate, and sometimes even inaccessible. The company was unable to make timely decisions due to the lack of real-time visibility on the shipment’s location and condition.
The Solution
The company partnered with Roambee to address their supply chain challenges. Roambee provided an innovative solution that included a 24x7 supply chain control tower, transporter effort, and company point-of-contact effort. This three-part approach helped the company get verifiable real-time location and condition data and use intelligent data analytics for better logistics decisions. The solution worked on identifying anomalies and collaborating with transporters with the support of the company's logistics team. Roambee's solution gave the customer the leverage to place devices anywhere, ensuring that accurate temperature is reported even at hotspots. The solution included battery-powered sensor devices placed in the truck for real-time temperature data, timely pre-emptive alerts for quick actions on anomalies, and a 24x7 control tower to ensure improved compliance from transporters and 3PLs. The company moved from second-hand, delayed, and inaccurate compliance data to first-hand, live, and actionable compliance data.
Operational Impact
Quantitative Benefit
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