Replacing Paper Trails and Driving Collaboration
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- FlowForma Process Automation
Tech Stack
- Microsoft 365
- SharePoint Online
- Skype for Business
- Azure
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Process Control & Optimization
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Liverpool School of Tropical Medicine (LSTM) is the oldest school of tropical medicine in the world, with hundreds of staff working across the globe. When the School was awarded HEI status in 2013, this presented an opportunity to leverage the very latest technologies and design its IT infrastructure from scratch. The decision was taken to become a cloud-first organization, building an environment on Microsoft cloud services, including Microsoft 365®, SharePoint Online®, Skype for Business® and Azure®. There was also a need to introduce Digital Process Automation (DPA) solutions, replacing paper-based processes that were inefficient and made compliance a challenge.
The Challenge
Liverpool School of Tropical Medicine (LSTM) is a globally operating institution that was awarded HEI status in 2013, which presented an opportunity to leverage the latest technologies and design its IT infrastructure from scratch. The decision was taken to become a cloud-first organization, building an environment on Microsoft cloud services, including Microsoft 365®, SharePoint Online®, Skype for Business® and Azure®. However, there was a need to introduce Digital Process Automation (DPA) solutions, replacing paper-based processes that were inefficient and made compliance a challenge. Several BPM products were trialled before LSTM came across FlowForma Process Automation. A successful workshop used real examples of existing workflow requirements, and convinced management and IT that they had found the missing piece.
The Solution
FlowForma Process Automation, tightly integrated with the SharePoint platform, was a perfect fit for LSTM and its cloud-first strategy. Eight people were trained by a local FlowForma partner, and the first two workflows went live within a month. Others quickly followed and the solution was soon embedded in the organisation. One particular process around travel typified the paper dependency this registered charity was trying to escape. Sending staff to disease endemic countries all over the world to undertake research and interventions, LSTM requires that employees assess the risks and get the appropriate level of sign off before every trip. Four paper forms had to be filled in, with some duplication across forms. FlowForma Process Automation succeeded in addressing these issues, introducing new efficiencies and encouraging cross-department engagement.
Operational Impact
Quantitative Benefit
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