Technology Category
- Networks & Connectivity - NFC
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Product Research & Development
About The Customer
Merck Animal Health is a research-driven division of Merck Pharmaceutical Company. They develop, manufacture, and market a wide range of veterinary medicines and services. Their product portfolio is one of the most innovative in the industry, with products for the prevention, treatment, and control of disease in all major farm and companion animal species. With offices in over 50 countries, they successfully market their products in more than 140 countries and operate a network of manufacturing sites and research and development facilities worldwide. Their goal is to become the partner of choice for veterinarians, producers, and animal owners by consistently delivering the highest standards of quality, professionalism, and integrity.
The Challenge
Merck Animal Health, a division of Merck Pharmaceutical Company, is a global leader in veterinary medicines and services. One of their products is a micro-chip for pets, which offers benefits such as pet tracking and encoding the chip to pet feeders and doors. This product is ordered by pet owners, clinics, and veterinarians through an online portal. However, the company was facing a significant challenge due to an upcoming payment standard deprecation, which meant their site would no longer be able to accept credit card payments. Additionally, the company needed a new user experience (UX) design that could cater to the diverse needs of their various customers. The company also needed a technology refresh to meet the latest standards. The most pressing issue was the short timeframe of two months to implement these changes.
The Solution
To address these challenges, Clarity, a technology solutions provider, was brought in. Clarity utilized a significant portion of the existing site design to minimize development time and disruption to existing clients. They implemented their eCommerce platform, custom forms for registering micro-chips and lost pets, and more. The latest payment gateway and technology were used to ensure the site could continue accepting credit card payments. Custom navigation was also implemented to enhance the user experience and streamline the ordering process. The front-end CMS used was DNN’s Evoq Professional, and HTML5, CSS3, and Modernizr were used to create a responsive template. Other technologies used included Clarity Connect, JavaScript, JQuery, Telerik controls, and various DNN modules.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.

Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.

Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels

Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.

Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.

Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.