Revolutionizing Shipping for a Designer Furniture Brand with IoT
Applicable Industries
- Retail
- Transportation
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Last Mile Delivery
- Retail Store Automation
About The Customer
The customer is a high-end furniture brand that designs for online catalogs and IKEA home & storage systems. They are a rapidly growing company, constantly launching new products and SKUs. Their business model involves selling their products through retail and vendor websites, which requires them to provide accurate shipping quotes to their clients. The customer was struggling with the complexities of their shipping processes, which were not scalable or efficient enough to handle their growth. They needed a solution that could streamline their shipping processes, automate rate shopping, and provide a reliable way to attach costs to orders.
The Challenge
The customer, a high-end furniture brand designing for online catalogs and IKEA home & storage systems, was facing significant challenges in their shipping and logistics processes. They were overwhelmed with the launch of new products and SKUs and were in dire need of a streamlined shipping process to ease the burden on their customers and internal teams. They also required a reliable method to attach costs to orders by quickly securing carrier shipping rates and adding their markup of 15%. The primary challenges included gathering accurate shipping quotes for their clients purchasing from retail and vendor websites, automating the rate shopping process, and building repeatable and scalable shipping processes that could handle their growth.
The Solution
FreightPOP provided a comprehensive solution to the customer's challenges. They introduced customer portals that allowed the shippers' customers or divisions of business to access information such as specific shipping authorizations, order tracking, and shipping history. These portals also enabled easier reverse logistics, provided shippers with visibility into their inbound shipments, and allowed pulling and pushing of invoices straight to vendors and customers. FreightPOP also offered rate shopping across multiple carriers and modes on a single screen, real-time acceptance and response to carriers, and 'set and forget' shipping rules. Additionally, FreightPOP simplified shipping through automation, including automatic printing of labels, invoices, and BOLS, simplifying return shipments, and creating HAZMAT shipping support documents.
Operational Impact
Quantitative Benefit
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