One of America's largest non-profit agricultural advocacy organizations was struggling with outdated, manual shipping processes. They were shipping nearly 3,000 annual shipments, predominantly within their state, with almost 80% of these shipments being HAZMAT (farm equipment, agricultural products, batteries, etc.). As they prepared to expand their operations into more states, they urgently needed a shipping software that could support HAZMAT, provide API connections to their ecommerce platform SuiteCommerce, and integrate into their ERP solution NetSuite. They also needed automation to drastically cut the cost of manual processes and make arranging shipments more efficient. However, they found that not all shipping software or TMS solutions could support HAZMAT shipping, leading to wasted time in contract negotiations and training for a trial that ultimately proved unsuccessful.

The manufacturer, a certified evergreen company, was in need of a shipping software that would enable them to quote full truckloads efficiently. Many shipping solutions, or TMS solutions, on the market only provide LTL rate shopping or charge significantly to access FTL rate shopping. The manufacturer reached out to FreightPOP in late November 2017. Following FreightPOP's smooth integration into their ERP and WMS systems, they decided to sign on, where they remain a robust user to this day.

A Pennsylvania-based grocery distributor was struggling with inefficient manual processes for obtaining freight quotes, organizing shipments, printing labels, and tracking shipments. This was a time-consuming task that took away from the staff's ability to focus on sales and business growth. The distributor was handling approximately 400 mostly reefer shipments across the country annually, relying on over 50 brokers across various regions. This made the import of their carrier list into any transportation software they decided to use crucial to minimize service disruptions. Additionally, the distributor required a system that could seamlessly handle blind shipping, providing the necessary paperwork and labeling for these shipments and setting up business rules per shipment.

A manufacturer of high-performance taps, drills, and rotary files was facing several challenges in their shipping process. Their existing Transport Management System (TMS) shipping software was becoming obsolete and was set to lose IT support by Fall 2021. This posed a significant risk to their operations, as they heavily relied on this software for their shipping needs. Additionally, they had specific requirements for custom labeling, including SSC 128 labels, special labels for their Aerospace clients, and special configurations on packing slips. The manufacturer, with a history of nearly 120 years, had high expectations of quality and reliability, and sought a partner that could provide ongoing support and meet their unique needs.

A major private label manufacturer with over 50 production lines was facing a significant challenge in managing their HAZMAT and international shipping needs. The company, which also operates a contract packaging and filling business, ships freight and parcel all over the world, with numerous product lines categorized as dangerous goods. They were in need of a Transportation Management System (TMS) solution that could streamline their HAZMAT and international shipments with reliable results. The company's specific requirements included a shipping software that could streamline HAZMAT shipments, ensure smooth, high-volume international shipping, and quickly and smoothly integrate with their top carriers and business system.

The customer, a global retailer specializing in mobile phones, was facing significant challenges in their international shipping processes. They were shipping to over 80 countries and were struggling with double effort, mistakes, and lack of leverage in negotiating carrier rates. Their processes were fractured and they were in dire need of high-level integration between their shipping and NetSuite ERP. The customer had minimal tools to organize their high volume shipping, with most of their international movements being organized through emails to freight forwarders. This was cumbersome, caused them to miss lead times, and provided no business intelligence to help them negotiate rates or improve carrier service. They also relied heavily on manual processes in generating required carrier and Customs documentation, leading to double-entry and numerous costly mistakes. Furthermore, a lack of integration between the customer's shipping processes and ERP meant they had no visibility into shipping data across their organization, leading to siloed data and numerous fractured systems.

The customer, a high-end furniture brand designing for online catalogs and IKEA home & storage systems, was facing significant challenges in their shipping and logistics processes. They were overwhelmed with the launch of new products and SKUs and were in dire need of a streamlined shipping process to ease the burden on their customers and internal teams. They also required a reliable method to attach costs to orders by quickly securing carrier shipping rates and adding their markup of 15%. The primary challenges included gathering accurate shipping quotes for their clients purchasing from retail and vendor websites, automating the rate shopping process, and building repeatable and scalable shipping processes that could handle their growth.

Kyocera Document Solutions America (KDA), a subsidiary of Kyocera, was looking for ways to streamline its shipping management processes. The company manages a complex supply chain and distribution network, and the manual shipping and booking processes were proving to be tedious and inefficient. Christian Mannino, KDA's Director of Logistics, was leading the search for a solution. He oversees five facilities, including three regional distribution hubs, a parts distribution center, and a national returns center. The company needed a Transportation Management System (TMS) that could manage the entire freight lifecycle across all five facilities. The TMS needed to integrate with Oracle, centralize the rating and booking of parcel and freight shipments, provide detailed tracking of shipments, offer transparent pricing, and be easy to use.

4Wall Entertainment, a leader in entertainment markets across America and Europe, was facing challenges in managing its logistics. The company ships all over North America and Europe, with unique requirements based on the size of an event. They use established relationships with carriers and vendors to provide the consultative approach to customer service they are renowned for. With 11 locations throughout America, 4Wall's National Logistics Manager, Jeff Sudderth, was looking for a system that would give him regional control over what carriers his logistics coordinators used, allow 4Wall to use existing carriers on both truckload and LTL, and make it easier to track where equipment was in real-time.

The customer, a global mailer and shipper, was facing challenges with their daily logistical operations. They were using multiple carrier websites and portals for every shipment to find the best rates and then schedule and generate required paperwork. This process was cumbersome and time-consuming, often taking 20-30 minutes to organize a single shipment. The customer needed a solution that could streamline these processes, provide automation and reporting, and offer strong customer support.

LogiQuip, a healthcare storage equipment company, was seeking a robust shipping software that could provide better interconnection between departments, capture data across their supply chain for better visibility, and offer carrier historical data to negotiate better pricing with carriers. They also wanted a system that was intuitive and easy for everyone to learn and use. Their previous solution offered minimal support when issues arose and had a pay-per-carrier model, which required a fee to update rates whenever a carrier had a change. This model was found to be outdated and costly.

At the height of the COVID pandemic, the customer, a major plastics distributor, was fulfilling incredible amounts of protective equipment orders, from countertop sneeze guards and student desk shields to face visors and medical intubation boxes. During this busy time, they reached out to several TMS providers as their solution was outbound LTL only. Their goal was to enhance their supply chain by gaining full visibility across all transportation modes—air, ocean, LTL, inbound, and outbound. The catalyst for the customer seeking out a new TMS solution was the need to view 100lb small pack (parcel) with LTL on the same screen when they shopped rates and booked shipments. Their former provider could not support this requirement, and they found that viewing LTL rates only defeated the purpose of searching rates to save money. They could not properly assess where it was less expensive to ship with limited information.

Elgen Manufacturing, a successful HVAC contractor manufacturing company in New Jersey, was struggling with their existing transportation management software. The software was clunky and limiting, making it difficult for the team to add or remove carrier partners. This lack of customization capabilities made it challenging for the team to view and compare carriers, transit times, and rates. As a result, Elgen was potentially losing money due to their TMS’s inability to effectively add carriers. The manufacturer was also missing out on forging relationships with new carriers, simply because their TMS made it so difficult to add these carriers to the platform.

Newegg, an online retailer specializing in computing hardware, gaming, and consumer electronic components, was facing challenges in managing its high-volume consumer transactions. The company was leveraging air freight, trucking, and intermodal transportation, but the process was inefficient and time-consuming. Newegg was negotiating with carriers over email and using Excel spreadsheets to track shipment data. This manual process was not only labor-intensive but also failed to guarantee optimal freight rates for customers. Furthermore, the information spread across multiple spreadsheets was not easily accessible, making it difficult to track shipments, ensure delivery, and assess costs.

Before implementing FreightPOP, the global printer faced several challenges common to high-volume shippers. They often lacked visibility into the whereabouts of their shipments, had numerous manual processes, and needed a centralized method to coordinate inbound and outbound shipments. A significant part of their business is their customer service, from project inception, planning, and completion, they pride themselves on providing highly innovative concepts, support, and minimal downtime. Therefore, tracking shipments and reducing ordering errors due to double and manual entries became critical issues.