One of America's largest non-profit agricultural advocacy organizations was struggling with outdated, manual shipping processes. They were shipping nearly 3,000 annual shipments, predominantly within their state, with almost 80% of these shipments being HAZMAT (farm equipment, agricultural products, batteries, etc.). As they prepared to expand their operations into more states, they urgently needed a shipping software that could support HAZMAT, provide API connections to their ecommerce platform SuiteCommerce, and integrate into their ERP solution NetSuite. They also needed automation to drastically cut the cost of manual processes and make arranging shipments more efficient. However, they found that not all shipping software or TMS solutions could support HAZMAT shipping, leading to wasted time in contract negotiations and training for a trial that ultimately proved unsuccessful.

A Pennsylvania-based grocery distributor was struggling with inefficient manual processes for obtaining freight quotes, organizing shipments, printing labels, and tracking shipments. This was a time-consuming task that took away from the staff's ability to focus on sales and business growth. The distributor was handling approximately 400 mostly reefer shipments across the country annually, relying on over 50 brokers across various regions. This made the import of their carrier list into any transportation software they decided to use crucial to minimize service disruptions. Additionally, the distributor required a system that could seamlessly handle blind shipping, providing the necessary paperwork and labeling for these shipments and setting up business rules per shipment.

A manufacturer of high-performance taps, drills, and rotary files was facing several challenges in their shipping process. Their existing Transport Management System (TMS) shipping software was becoming obsolete and was set to lose IT support by Fall 2021. This posed a significant risk to their operations, as they heavily relied on this software for their shipping needs. Additionally, they had specific requirements for custom labeling, including SSC 128 labels, special labels for their Aerospace clients, and special configurations on packing slips. The manufacturer, with a history of nearly 120 years, had high expectations of quality and reliability, and sought a partner that could provide ongoing support and meet their unique needs.

A major private label manufacturer with over 50 production lines was facing a significant challenge in managing their HAZMAT and international shipping needs. The company, which also operates a contract packaging and filling business, ships freight and parcel all over the world, with numerous product lines categorized as dangerous goods. They were in need of a Transportation Management System (TMS) solution that could streamline their HAZMAT and international shipments with reliable results. The company's specific requirements included a shipping software that could streamline HAZMAT shipments, ensure smooth, high-volume international shipping, and quickly and smoothly integrate with their top carriers and business system.

The customer, a global retailer specializing in mobile phones, was facing significant challenges in their international shipping processes. They were shipping to over 80 countries and were struggling with double effort, mistakes, and lack of leverage in negotiating carrier rates. Their processes were fractured and they were in dire need of high-level integration between their shipping and NetSuite ERP. The customer had minimal tools to organize their high volume shipping, with most of their international movements being organized through emails to freight forwarders. This was cumbersome, caused them to miss lead times, and provided no business intelligence to help them negotiate rates or improve carrier service. They also relied heavily on manual processes in generating required carrier and Customs documentation, leading to double-entry and numerous costly mistakes. Furthermore, a lack of integration between the customer's shipping processes and ERP meant they had no visibility into shipping data across their organization, leading to siloed data and numerous fractured systems.

The customer, a high-end furniture brand designing for online catalogs and IKEA home & storage systems, was facing significant challenges in their shipping and logistics processes. They were overwhelmed with the launch of new products and SKUs and were in dire need of a streamlined shipping process to ease the burden on their customers and internal teams. They also required a reliable method to attach costs to orders by quickly securing carrier shipping rates and adding their markup of 15%. The primary challenges included gathering accurate shipping quotes for their clients purchasing from retail and vendor websites, automating the rate shopping process, and building repeatable and scalable shipping processes that could handle their growth.