Streamlining International Shipping for a Major Telco with FreightPOP
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
- Marine & Shipping
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Public Transportation Management
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
The customer is a global retailer specializing in mobile phones. They have a significant international presence, shipping to more than 80 countries on a regular basis. The customer was struggling with their international shipping processes, which were characterized by double effort, mistakes, and a lack of leverage in negotiating carrier rates. They had minimal tools to organize their high volume shipping and relied heavily on manual processes in generating required carrier and Customs documentation. The lack of integration between their shipping processes and their NetSuite ERP system resulted in a lack of visibility into shipping data across their organization, leading to siloed data and numerous fractured systems.
The Challenge
The customer, a global retailer specializing in mobile phones, was facing significant challenges in their international shipping processes. They were shipping to over 80 countries and were struggling with double effort, mistakes, and lack of leverage in negotiating carrier rates. Their processes were fractured and they were in dire need of high-level integration between their shipping and NetSuite ERP. The customer had minimal tools to organize their high volume shipping, with most of their international movements being organized through emails to freight forwarders. This was cumbersome, caused them to miss lead times, and provided no business intelligence to help them negotiate rates or improve carrier service. They also relied heavily on manual processes in generating required carrier and Customs documentation, leading to double-entry and numerous costly mistakes. Furthermore, a lack of integration between the customer's shipping processes and ERP meant they had no visibility into shipping data across their organization, leading to siloed data and numerous fractured systems.
The Solution
FreightPOP's Transportation Management System was implemented to meet the customer's needs. It provided control and insight into international shipments, including automated Customs documentation for Automated Export System (AES), Shipper's Letter of Intent (SLI), and Electronic Export Information (EEI). It also offered real-time tracking overviews on all shipments, including multileg, and a currency conversion tool. FreightPOP also provided rate shopping features, including cross mode shipping comparison, access to pre-contracted LTL & FTL carrier networks, consolidated batch shipping tools, real-time acceptance and response to carriers, and 'set and forget' shipping rules. FreightPOP's engineers integrated the customer's warehouse and business systems into their transportation management system, connecting to business tools like ERP, WMS, CRM, inventory/ordering systems, QuickBooks, etc. They also provided customer portals that allowed shippers' customers or divisions of business to access information, such as specific shipping authorizations, order tracking, and shipping history.
Operational Impact
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