美国最大的非营利农业倡导组织之一正在与过时的手动运输流程作斗争。他们每年运送近 3,000 批货物，主要是在其所在州内，其中近 80% 的货物是危险品（农业设备、农产品、电池等）。当他们准备将业务扩展到更多州时，他们迫切需要一款能够支持 HAZMAT、为其电子商务平台 SuiteCommerce 提供 API 连接并集成到其 ERP 解决方案 NetSuite 的运输软件。他们还需要自动化来大幅降低手动流程的成本并提高安排发货的效率。然而，他们发现并非所有运输软件或 TMS 解决方案都可以支持 HAZMAT 运输，导致在合同谈判和试验培训方面浪费时间，但最终证明不成功。

The manufacturer, a certified evergreen company, was in need of a shipping software that would enable them to quote full truckloads efficiently. Many shipping solutions, or TMS solutions, on the market only provide LTL rate shopping or charge significantly to access FTL rate shopping. The manufacturer reached out to FreightPOP in late November 2017. Following FreightPOP's smooth integration into their ERP and WMS systems, they decided to sign on, where they remain a robust user to this day.

宾夕法尼亚州的一家杂货分销商在获取货运报价、组织货运、打印标签和跟踪货运方面遇到了低效的手动流程。这是一项耗时的任务，使员工无法专注于销售和业务增长。该分销商每年在全国范围内处理大约 400 批冷藏货物，主要依靠各个地区的 50 多家经纪人。这使得将他们的承运商列表导入到他们决定使用的任何运输软件中对于最大限度地减少服务中断至关重要。此外，分销商需要一个能够无缝处理盲装的系统，为这些装运提供必要的文书工作和标签，并为每批装运设置业务规则。

一家高性能丝锥、钻头和旋转锉刀制造商在运输过程中面临着多项挑战。他们现有的运输管理系统 (TMS) 运输软件已经过时，并且预计到 2021 年秋季将失去 IT 支持。这给他们的运营带来了重大风险，因为他们严重依赖该软件来满足运输需求。此外，他们对定制标签有具体要求，包括 SSC 128 标签、航空航天客户的特殊标签以及装箱单上的特殊配置。这家拥有近 120 年历史的制造商对质量和可靠性抱有很高的期望，并寻求能够提供持续支持并满足其独特需求的合作伙伴。

一家拥有 50 多条生产线的大型自有品牌制造商在管理其危险品和国际运输需求方面面临着重大挑战。该公司还经营合同包装和灌装业务，在世界各地运送货物和包裹，拥有众多被归类为危险品的产品线。他们需要一个运输管理系统 (TMS) 解决方案来简化其危险品和国际运输，并获得可靠的结果。该公司的具体要求包括一款运输软件，该软件可以简化危险品运输、确保顺利、大批量的国际运输，并快速、顺利地与其顶级承运商和业务系统集成。

该客户是一家专门从事移动电话的全球零售商，其国际运输流程面临着重大挑战。他们向 80 多个国家/地区发货，并在双重努力、错误以及在承运商费率谈判中缺乏影响力的情况下苦苦挣扎。他们的流程支离破碎，迫切需要运输和 NetSuite ERP 之间的高级集成。客户几乎没有工具来组织大批量运输，大部分国际运输都是通过向货运代理发送电子邮件来组织的。这很麻烦，导致他们错过交货时间，并且无法提供商业情报来帮助他们协商费率或改善承运商服务。他们还严重依赖手动流程来生成所需的承运人和海关文件，导致重复录入和许多代价高昂的错误。此外，客户的运输流程和 ERP 之间缺乏集成，意味着他们无法了解整个组织的运输数据，从而导致数据孤立和众多支离破碎的系统。

该客户是一家为在线目录和宜家家居及储物系统设计的高端家具品牌，在运输和物流流程中面临着重大挑战。他们对新产品和 SKU 的推出感到不知所措，迫切需要简化的运输流程以减轻客户和内部团队的负担。他们还需要一种可靠的方法，通过快速确定承运商运费并增加 15% 的加价，将成本附加到订单中。主要挑战包括为从零售和供应商网站购买的客户收集准确的运输报价、自动化费率购物流程以及构建可重复和可扩展的运输流程来应对其增长。

Kyocera Document Solutions America (KDA), a subsidiary of Kyocera, was looking for ways to streamline its shipping management processes. The company manages a complex supply chain and distribution network, and the manual shipping and booking processes were proving to be tedious and inefficient. Christian Mannino, KDA's Director of Logistics, was leading the search for a solution. He oversees five facilities, including three regional distribution hubs, a parts distribution center, and a national returns center. The company needed a Transportation Management System (TMS) that could manage the entire freight lifecycle across all five facilities. The TMS needed to integrate with Oracle, centralize the rating and booking of parcel and freight shipments, provide detailed tracking of shipments, offer transparent pricing, and be easy to use.

4Wall Entertainment, a leader in entertainment markets across America and Europe, was facing challenges in managing its logistics. The company ships all over North America and Europe, with unique requirements based on the size of an event. They use established relationships with carriers and vendors to provide the consultative approach to customer service they are renowned for. With 11 locations throughout America, 4Wall's National Logistics Manager, Jeff Sudderth, was looking for a system that would give him regional control over what carriers his logistics coordinators used, allow 4Wall to use existing carriers on both truckload and LTL, and make it easier to track where equipment was in real-time.

The customer, a global mailer and shipper, was facing challenges with their daily logistical operations. They were using multiple carrier websites and portals for every shipment to find the best rates and then schedule and generate required paperwork. This process was cumbersome and time-consuming, often taking 20-30 minutes to organize a single shipment. The customer needed a solution that could streamline these processes, provide automation and reporting, and offer strong customer support.

LogiQuip, a healthcare storage equipment company, was seeking a robust shipping software that could provide better interconnection between departments, capture data across their supply chain for better visibility, and offer carrier historical data to negotiate better pricing with carriers. They also wanted a system that was intuitive and easy for everyone to learn and use. Their previous solution offered minimal support when issues arose and had a pay-per-carrier model, which required a fee to update rates whenever a carrier had a change. This model was found to be outdated and costly.

At the height of the COVID pandemic, the customer, a major plastics distributor, was fulfilling incredible amounts of protective equipment orders, from countertop sneeze guards and student desk shields to face visors and medical intubation boxes. During this busy time, they reached out to several TMS providers as their solution was outbound LTL only. Their goal was to enhance their supply chain by gaining full visibility across all transportation modes—air, ocean, LTL, inbound, and outbound. The catalyst for the customer seeking out a new TMS solution was the need to view 100lb small pack (parcel) with LTL on the same screen when they shopped rates and booked shipments. Their former provider could not support this requirement, and they found that viewing LTL rates only defeated the purpose of searching rates to save money. They could not properly assess where it was less expensive to ship with limited information.

Elgen Manufacturing, a successful HVAC contractor manufacturing company in New Jersey, was struggling with their existing transportation management software. The software was clunky and limiting, making it difficult for the team to add or remove carrier partners. This lack of customization capabilities made it challenging for the team to view and compare carriers, transit times, and rates. As a result, Elgen was potentially losing money due to their TMS’s inability to effectively add carriers. The manufacturer was also missing out on forging relationships with new carriers, simply because their TMS made it so difficult to add these carriers to the platform.

Newegg, an online retailer specializing in computing hardware, gaming, and consumer electronic components, was facing challenges in managing its high-volume consumer transactions. The company was leveraging air freight, trucking, and intermodal transportation, but the process was inefficient and time-consuming. Newegg was negotiating with carriers over email and using Excel spreadsheets to track shipment data. This manual process was not only labor-intensive but also failed to guarantee optimal freight rates for customers. Furthermore, the information spread across multiple spreadsheets was not easily accessible, making it difficult to track shipments, ensure delivery, and assess costs.

Before implementing FreightPOP, the global printer faced several challenges common to high-volume shippers. They often lacked visibility into the whereabouts of their shipments, had numerous manual processes, and needed a centralized method to coordinate inbound and outbound shipments. A significant part of their business is their customer service, from project inception, planning, and completion, they pride themselves on providing highly innovative concepts, support, and minimal downtime. Therefore, tracking shipments and reducing ordering errors due to double and manual entries became critical issues.