Award-Winning Global Mailer Wins Big With Shipping Software
公司规模
Large Corporate
国家
- United States
产品
- FreightPOP
技术栈
- Cloud-based system
- APIs
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
适用功能
- 物流运输
用例
- 供应链可见性(SCV)
- 车队管理
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
The customer is a global mailer and shipper that has been operating since 1999. They serve over 200 countries every day, tapping into their global network of over 60 postal and private delivery systems. This allows them to eliminate overhead and hidden costs for their clients. The company's dedication to excellence has been consistently recognized by Inc. 5000 as a top growth company. They incorporate a rigorous 13-step delivery system at their processing centers, and all shipments must pass three quality checkpoints (receiving, verification, and closeout).
挑战
The customer, a global mailer and shipper, was facing challenges with their daily logistical operations. They were using multiple carrier websites and portals for every shipment to find the best rates and then schedule and generate required paperwork. This process was cumbersome and time-consuming, often taking 20-30 minutes to organize a single shipment. The customer needed a solution that could streamline these processes, provide automation and reporting, and offer strong customer support.
解决方案
The customer started using FreightPOP in 2018 to meet their objectives. FreightPOP provided an intuitive user interface that made training easy and promoted greater adoption. It allowed unlimited users with variable roles/permission settings and cross-department optimization. The platform was highly configurable to existing processes and APIs through a cloud-based system. FreightPOP made rate shopping efficient and quick for the customer's team. They could view hundreds of carrier quotes on a single dashboard, select the best rate, and generate all shipping paperwork, pulling data from their ordering system. The customer also set up portals through FreightPOP that allowed their clients to 'self-serve', reducing customer service calls and allowing them to instantly action requests for themselves any time of day.
运营影响
数量效益
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