Scalability and Transparency Enhancement in Orion Registrar's Certification Process
Technology Category
- Application Infrastructure & Middleware - Event-Driven Application
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Functions
- Quality Assurance
Use Cases
- Inventory Management
- Time Sensitive Networking
Services
- System Integration
- Testing & Certification
About The Customer
Orion Registrar is an internationally accredited provider of auditing services. The company acts as a certification body for companies looking to bring new solutions to market. As part of its services, Orion Registrar had built an end-to-end certification process. However, as the company grew, it realized the need for a more scalable and flexible solution that could handle the increasing volume of work and provide real-time updates to customers and auditors. The company is based in the United States and operates in the professional services industry.
The Challenge
Orion Registrar, an internationally accredited provider of auditing services, was facing a significant challenge with its existing certification process. The process, built using Microsoft Access and a custom-built CRM solution, was not providing the scalability and flexibility needed to meet the company's growth trajectory. As the company expanded, it became clear that the existing system was not equipped to handle the increasing volume of work and the need for real-time updates for customers and auditors. The company needed a solution that could not only handle the growing business but also continue to provide a high level of customer service.
The Solution
In response to this challenge, Orion Registrar collaborated with technology partner Catalyte to implement a new certification process. This process was integrated with Orion's on-premises and cloud-based systems, creating a comprehensive system that included a cloud infrastructure, content management system, a collaborative work environment, extensive document management, and business application integration. The core of this new certification solution was Nintex K2 Five, a process automation tool. This tool provided a predictable, reliable, and scalable solution for Orion's certification process. It also included an externally facing portal where customers and auditors could gain a real-time view of the status and issues with their pending certification.
Operational Impact
Quantitative Benefit
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