技术
- 应用基础设施与中间件 - 事件驱动型应用
- 基础设施即服务 (IaaS) - 云数据库
适用功能
- 质量保证
用例
- 库存管理
- 时间敏感网络
服务
- 系统集成
- 测试与认证
关于客户
Orion Registrar 是一家国际认可的审计服务提供商。该公司是寻求将新解决方案推向市场的公司的认证机构。作为其服务的一部分,Orion Registrar 构建了端到端认证流程。然而,随着公司的发展,它意识到需要一种更具可扩展性和灵活性的解决方案,可以处理不断增加的工作量并为客户和审计员提供实时更新。该公司总部位于美国,从事专业服务行业。
挑战
Orion Registrar 是一家国际认可的审计服务提供商,其现有认证流程面临着重大挑战。该流程使用 Microsoft Access 和定制的 CRM 解决方案构建,无法提供满足公司发展轨迹所需的可扩展性和灵活性。随着公司的扩张,我们发现现有系统无法满足不断增加的工作量以及客户和审核员实时更新的需求。该公司需要一种解决方案,不仅能够应对不断增长的业务,还能继续提供高水平的客户服务。
解决方案
为了应对这一挑战,Orion Registrar 与技术合作伙伴 Catalyte 合作实施了新的认证流程。该流程与 Orion 的本地和基于云的系统集成,创建了一个全面的系统,其中包括云基础设施、内容管理系统、协作工作环境、广泛的文档管理和业务应用程序集成。这个新的认证解决方案的核心是 Nintex K2 Five,一种过程自动化工具。该工具为 Orion 的认证流程提供了可预测、可靠且可扩展的解决方案。它还包括一个面向外部的门户,客户和审核员可以在其中实时查看待认证的状态和问题。
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