Shoptech helps Roberts Precision Machine overcome IT disaster
Customer Company Size
SME
Region
- America
Country
- United States
Product
- E2 shop system
Tech Stack
- ERP system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Discrete Manufacturing
Use Cases
- Manufacturing System Automation
Services
- System Integration
- Data Science Services
About The Customer
Roberts Precision Machine is a precision manufacturing company based in Monroe, Washington. They have been using E2’s shop system, a product of Shoptech, for nearly 10 years. The company faced a severe IT crisis when their server crashed, leading to the deletion of nearly a decade's worth of critical data in their ERP system. The lost data included invoices, orders, part information, and costing data. The company was unsure if any of the information could be recovered and faced the daunting task of manually inputting the data back into its system.
The Challenge
Roberts Precision Machine, a precision manufacturing company based in Monroe, Washington, faced a severe IT crisis when their server crashed. This crash led to the deletion of nearly a decade's worth of critical data in their ERP system. The lost data included invoices, orders, part information, and costing data. The company was unsure if any of the information could be recovered. If a solution couldn't be found, Roberts Precision faced the daunting task of manually inputting the data back into its system. This would involve digging up old invoices and purchase orders, hunting through emails with customers and suppliers, and then inputting all of that information - by hand - back into the ERP. It would be an effort that would take months and likely still wouldn’t provide a complete picture.
The Solution
Roberts Precision Machine reached out to Shoptech for help. Shoptech was able to restore all of the lost information back into the E2 system. Rob, the general manager at Roberts, worked with Shoptech service reps in Las Vegas, Cincinnati, and Connecticut to get the job done. All of the reps understood the urgency and gravity of the situation and worked diligently to restore the data. The recent incident has only reinforced Rob's faith in E2. He has been recommending Shoptech and E2 to other shop managers and continues to do so after this incident.
Operational Impact
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