Sime Darby's Digital Transformation: Automating Processes with Nintex
Technology Category
- Analytics & Modeling - Machine Learning
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- E-Commerce
- Equipment & Machinery
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Infrastructure Inspection
- Security Claims Evaluation
Services
- System Integration
- Training
About The Customer
Sime Darby Industrial is a high-growth organization that has been supplying heavy machinery to the construction and resource industries for over 90 years. The company is based in Australia and has a strong focus on safety and compliance in its operations. As part of its commitment to innovation and growth, Sime Darby undertook a digital transformation initiative to automate manual processes, reduce tech debt, and support the core pillars of its operation - customers, employees, and e-commerce. The company's progressive approach to digital adoption also led to the implementation of a citizen developer program, which has been highly successful in driving digital transformation across the organization.
The Challenge
Sime Darby Industrial, a leading supplier of heavy machinery to the construction and resource industries, was facing challenges in scaling its operations due to manual processes and a lack of digitization. The company was using multiple different form solutions to capture and input data, which was not only inefficient but also increased their tech debt. Safety and compliance processes, which are critical to the company's operations, were also heavily reliant on manual paperwork. Employees had to fill out paper forms to confirm it's safe to start work, which were then manually entered into a spreadsheet. This process was time-consuming and prone to errors. The company needed a solution that could automate these processes, reduce tech debt, and allow them to scale rapidly in a fast-moving environment.
The Solution
Sime Darby embarked on a digital transformation initiative, which included the automation of multiple manual processes. The company used Nintex to enable forms to be completed online, processed, and approved using workflow. This included Purchase Order approvals, IT Onboarding, and Leave applications. The digitization of these processes not only streamlined operations but also integrated with the company's ERP system, removing challenges associated with manual approvals. The company also digitized safety and compliance processes. Employees now complete digital forms to confirm it's safe to start work, with hundreds of thousands of forms being submitted via the new digital solution in the first year of production. The company also implemented a citizen developer program, which allowed staff to contribute to the digital transformation initiative, with IT retaining control of releasing all new projects to production.
Operational Impact
Quantitative Benefit
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