St.LukesHealth Transforms Reporting with Yellowfin Stories
Customer Company Size
Mid-size Company
Region
- Pacific
Country
- Australia
Product
- Yellowfin Stories
- Yellowfin
Tech Stack
- Data Visualization
- Data Storytelling
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Professional Service
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
St.LukesHealth is an Australian not-for-profit health insurer based in Tasmania, dedicated to providing the best value health care for its members' unique financial and lifestyle needs. Established in 1952, the organization serves local and national communities with over 38,000 policies covering more than 79,000 customers across Australia. As a long-time customer of Yellowfin since 2013, St.LukesHealth has successfully automated its data manipulation, visualization, and reporting efforts around member payroll processes. With over 30 active users of Yellowfin, the organization has transformed its reporting processes into a more time-efficient and engaging format using Yellowfin Stories.
The Challenge
St.LukesHealth faced challenges in enhancing its monthly reporting and information flow to better communicate critical insights for leadership analysis. The existing process involved distributing data using external tools like long-form emails, Word documents, and PowerPoint slides, which proved time-consuming and resulted in a lack of interactivity and effective distribution. Additionally, the organization had several ad-hoc reporting use cases, such as benchmarking against other health funds using datasets from industry compliance bodies. These reports were distributed in Excel and Word, creating challenges around ensuring effective and timely distribution.
The Solution
To address the challenges, St.LukesHealth explored Yellowfin's data storytelling product, Stories, to transform its reporting processes. The fund's first driver for selecting Stories was its presentation and distribution options, allowing creators to update people using a long-form, blog-style format and share it across devices quickly. This unified interface replaced the disparate nature of using external tools for data reporting, enabling report creators to share findings and insights in a more appealing medium. The second driver was the need for better ad-hoc reporting methods, allowing for more impactful non-monthly updates. Stories enabled users to click, drill, and hover over embedded data in charts while reading a more detailed story. Finally, as Stories is part of the same Business Improvement platform used for dashboards, it provided an easier method for embedding analytical content, such as graph visualizations and tables, into updates, alleviating time constraints for both report creators and the audience.
Operational Impact
Quantitative Benefit
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