St.LukesHealth Transforms Reporting with Yellowfin Stories
公司规模
Mid-size Company
地区
- Pacific
国家
- Australia
产品
- Yellowfin Stories
- Yellowfin
技术栈
- Data Visualization
- Data Storytelling
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据可视化
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
- Professional Service
适用功能
- 商业运营
- 质量保证
服务
- 软件设计与工程服务
- 系统集成
关于客户
St.LukesHealth is an Australian not-for-profit health insurer based in Tasmania, dedicated to providing the best value health care for its members' unique financial and lifestyle needs. Established in 1952, the organization serves local and national communities with over 38,000 policies covering more than 79,000 customers across Australia. As a long-time customer of Yellowfin since 2013, St.LukesHealth has successfully automated its data manipulation, visualization, and reporting efforts around member payroll processes. With over 30 active users of Yellowfin, the organization has transformed its reporting processes into a more time-efficient and engaging format using Yellowfin Stories.
挑战
St.LukesHealth faced challenges in enhancing its monthly reporting and information flow to better communicate critical insights for leadership analysis. The existing process involved distributing data using external tools like long-form emails, Word documents, and PowerPoint slides, which proved time-consuming and resulted in a lack of interactivity and effective distribution. Additionally, the organization had several ad-hoc reporting use cases, such as benchmarking against other health funds using datasets from industry compliance bodies. These reports were distributed in Excel and Word, creating challenges around ensuring effective and timely distribution.
解决方案
To address the challenges, St.LukesHealth explored Yellowfin's data storytelling product, Stories, to transform its reporting processes. The fund's first driver for selecting Stories was its presentation and distribution options, allowing creators to update people using a long-form, blog-style format and share it across devices quickly. This unified interface replaced the disparate nature of using external tools for data reporting, enabling report creators to share findings and insights in a more appealing medium. The second driver was the need for better ad-hoc reporting methods, allowing for more impactful non-monthly updates. Stories enabled users to click, drill, and hover over embedded data in charts while reading a more detailed story. Finally, as Stories is part of the same Business Improvement platform used for dashboards, it provided an easier method for embedding analytical content, such as graph visualizations and tables, into updates, alleviating time constraints for both report creators and the audience.
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