Streamlining Dental Clinic Operations for Enhanced Safety and Efficiency: A Case Study of The Dentist Off Main
Technology Category
- Analytics & Modeling - Process Analytics
- Sensors - Temperature Sensors
Applicable Industries
- Education
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
Use Cases
- Last Mile Delivery
- Onsite Human Safety Management
Services
- System Integration
- Training
About The Customer
The Dentist Off Main is a dental clinic committed to improving patients’ dental experience. The clinic is driven by a mission of love, health, and connection, and prioritizes customer well-being through a customer-centric approach in its service delivery. Based in Molalla, OR, the clinic has strong ties with its community and has established itself as the go-to dental clinic in the area. The Dentist Off Main values its employees highly and creates a conducive work environment for them to thrive both personally and professionally. The clinic is run by Dr. Olesya Salathe, the head dentist, and Alex Jacks, the office manager.
The Challenge
The Dentist Off Main, a dental clinic based in Molalla, OR, was faced with the challenge of streamlining its operations to ensure maximum safety and efficiency. The clinic had initially attempted to document their business processes using Word documents, but this method proved to be ineffective. The advent of the COVID-19 pandemic further underscored the need for well-structured business processes to ensure the safety of both staff and patients. The clinic was determined to resume operations post-COVID, but it was clear that doing so without standard operating procedures could potentially expose staff and patients to the virus. The clinic also faced challenges with employee training and onboarding, which was a cumbersome process. Furthermore, the clinic wanted to reduce physical touchpoints in patient care to prevent the spread of the virus.
The Solution
To address these challenges, The Dentist Off Main sought the help of a business process consultant, Adi Klevit, who recommended SweetProcess, a tool she had successfully used to streamline operations in several businesses. With SweetProcess, the clinic was able to effectively document patient care procedures, reducing physical touchpoints to the barest minimum. The tool also simplified the employee training and onboarding process, providing a platform where established staff could access procedures and processes at any time, and new employees could learn about their roles without pressure. Additionally, SweetProcess served as an accessible knowledge base, providing employees with all the information they needed for their jobs. The system's cloud-based storage allowed for authorized remote access, enabling team members to work remotely.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.
