技术
- 分析与建模 - 过程分析
- 传感器 - 温度传感器
适用行业
- 教育
- 医疗保健和医院
适用功能
- 物流运输
用例
- 最后一英里交付
- 现场人员安全管理
服务
- 系统集成
- 培训
关于客户
The Dentist Off Main 是一家致力于改善患者牙科体验的牙科诊所。该诊所以爱、健康和联系为使命,并通过以客户为中心的服务提供方式优先考虑客户的福祉。该诊所位于俄勒冈州莫拉拉,与社区有着密切的联系,并已成为该地区首选的牙科诊所。 Dentist Off Main 高度重视员工,并为他们的个人和职业发展创造有利的工作环境。该诊所由首席牙医 Olesya Salathe 博士和办公室经理 Alex Jacks 经营。
挑战
The Dentist Off Main 是一家位于俄勒冈州莫拉拉的牙科诊所,它面临着简化运营以确保最大安全性和效率的挑战。该诊所最初尝试使用 Word 文档记录其业务流程,但事实证明这种方法无效。 COVID-19 大流行的出现进一步凸显了对结构良好的业务流程的需求,以确保员工和患者的安全。该诊所决心在新冠疫情结束后恢复运营,但很明显,如果没有标准操作程序,可能会让工作人员和患者接触到病毒。该诊所还面临员工培训和入职的挑战,这是一个繁琐的过程。此外,诊所希望减少患者护理中的身体接触点,以防止病毒传播。
解决方案
为了应对这些挑战,The Dentist Off Main 寻求业务流程顾问 Adi Klevit 的帮助,后者推荐了 SweetProcess,她已成功使用该工具简化了多家企业的运营。借助 SweetProcess,诊所能够有效记录患者护理程序,将物理接触点减少到最低限度。该工具还简化了员工培训和入职流程,提供了一个平台,让现有员工可以随时访问程序和流程,而新员工可以毫无压力地了解自己的角色。此外,SweetProcess 作为一个可访问的知识库,为员工提供工作所需的所有信息。该系统基于云的存储允许授权远程访问,使团队成员能够远程工作。
运营影响
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