SunCoast Blood Bank: Moving from Paper to Secure Digital Donor Records
Customer Company Size
SME
Region
- America
Country
- United States
Product
- DocuWare Cloud
Tech Stack
- Cloud Computing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
About The Customer
SunCoast Blood Bank is a 501 c3 nonprofit blood bank located in the USA. The organization is responsible for supplying blood to nine hospitals and collects over 38,000 units of blood annually. SunCoast is required to store donor records for ten years. However, if blood is unusable, that record must be stored indefinitely. If a donor updates the record with travel information or if test results disqualify the blood from being used, SunCoast must immediately amend that donor record and contact the hospital to locate that unit of blood.
The Challenge
SunCoast Blood Bank, a nonprofit organization supplying blood to nine hospitals, was facing challenges with their paper-based record system. The organization used an offsite, secure facility to store paper records. However, record retrieval was slow, information was not searchable, and the long-term storage costs were unsustainable. SunCoast wanted a digital solution providing secure, seamless access to their data as well as sophisticated search functionalities. The organization is required to store donor records for ten years. However, if blood is unusable, that record must be stored indefinitely. If a donor updates the record with travel information or if test results disqualify the blood from being used, SunCoast must immediately amend that donor record and contact the hospital to locate that unit of blood.
The Solution
SunCoast Blood Bank implemented DocuWare Cloud to digitize their record-keeping process. The cloud-based solution provided secure, seamless access to their data and sophisticated search functionalities. The solution freed the small IT staff from maintenance and fit within their tight budget. Staff at the donation centers now have digital access to Standard Operating Procedures manuals (SOP) with clear guidelines for screening donors. The digital searchable version of the SOP manuals speeds up the intake screening process and aids in improving accuracy, eliminating errors and calls back to the main office. Volunteers easily and securely scan and digitally store records, freeing up staff and speeding up the screening process for donors. Files are automatically indexed by name, ID number, and unit ID number.
Operational Impact
Quantitative Benefit
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