Takeda Accelerates Service Delivery with Workflows and API Access Management
Customer Company Size
Large Corporate
Region
- Asia
Country
- Japan
Product
- Okta Workflows
- Okta API Access Management
- Okta Adaptive Multi-Factor Authentication (AMFA)
- Okta Verify
Tech Stack
- OAuth
- Python
- C#
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Pharmaceuticals
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Services
- System Integration
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
About The Customer
Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, with offices in 80 countries and regions. The company is committed to discovering and delivering life-transforming treatments, guided by a commitment to patients, employees, and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, rare genetics and hematology, neuroscience, and gastroenterology. It also makes targeted R&D investments in plasma-derived therapies and vaccines. With a large global workforce and a complex operational structure, Takeda requires robust digital solutions to manage its identity and access management needs effectively.
The Challenge
Information security in the modern age presents a significant challenge for companies like Takeda, which must balance the need for fast, easy access to data with the growing threats to data confidentiality, integrity, and availability. As the Chief Digital Trust Officer, Mike Towers is tasked with building trust by tightening controls over sensitive company data while streamlining digital experiences for patients, caregivers, and partners globally. The acquisition of Shire Pharmaceuticals added complexity to Takeda's operations, necessitating a centralized identity platform to support a modern, Zero Trust security strategy. The existing identity and access management (IAM) system was cumbersome, requiring significant administrative effort, prompting the need for a more efficient solution.
The Solution
To address the challenges of identity and access management, Takeda partnered with Okta to build a centralized identity platform. This platform forms the foundation of a modern, Zero Trust security strategy while simplifying access for the Takeda community. The transition to Okta involved setting a single authentication source for the combined organization's 71,000 global workforce to securely access over 1,300 work applications. The team focused on centralizing identity, implementing Single Sign-On, and utilizing Okta Adaptive Multi-Factor Authentication (AMFA) to enhance security. Okta's additional products, such as Workflows and API Access Management, provided unexpected capabilities, allowing the team to automate processes and improve efficiency significantly. The use of Inline Hooks and API-driven solutions enabled the integration of custom logic and data from non-Okta sources, further enhancing the platform's functionality.
Operational Impact
Quantitative Benefit
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