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Okta > 实例探究 > Takeda Accelerates Service Delivery with Workflows and API Access Management

Takeda Accelerates Service Delivery with Workflows and API Access Management

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公司规模
Large Corporate
地区
  • Asia
国家
  • Japan
产品
  • Okta Workflows
  • Okta API Access Management
  • Okta Adaptive Multi-Factor Authentication (AMFA)
  • Okta Verify
技术栈
  • OAuth
  • Python
  • C#
实施规模
  • Enterprise-wide Deployment
影响指标
  • Productivity Improvements
  • Customer Satisfaction
  • Digital Expertise
技术
  • 网络安全和隐私 - 身份认证管理
  • 应用基础设施与中间件 - API 集成与管理
  • 功能应用 - 企业资源规划系统 (ERP)
适用行业
  • 药品
  • 医疗保健和医院
适用功能
  • 商业运营
  • 质量保证
服务
  • 系统集成
  • 云规划/设计/实施服务
  • 软件设计与工程服务
关于客户
Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, with offices in 80 countries and regions. The company is committed to discovering and delivering life-transforming treatments, guided by a commitment to patients, employees, and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, rare genetics and hematology, neuroscience, and gastroenterology. It also makes targeted R&D investments in plasma-derived therapies and vaccines. With a large global workforce and a complex operational structure, Takeda requires robust digital solutions to manage its identity and access management needs effectively.
挑战
Information security in the modern age presents a significant challenge for companies like Takeda, which must balance the need for fast, easy access to data with the growing threats to data confidentiality, integrity, and availability. As the Chief Digital Trust Officer, Mike Towers is tasked with building trust by tightening controls over sensitive company data while streamlining digital experiences for patients, caregivers, and partners globally. The acquisition of Shire Pharmaceuticals added complexity to Takeda's operations, necessitating a centralized identity platform to support a modern, Zero Trust security strategy. The existing identity and access management (IAM) system was cumbersome, requiring significant administrative effort, prompting the need for a more efficient solution.
解决方案
To address the challenges of identity and access management, Takeda partnered with Okta to build a centralized identity platform. This platform forms the foundation of a modern, Zero Trust security strategy while simplifying access for the Takeda community. The transition to Okta involved setting a single authentication source for the combined organization's 71,000 global workforce to securely access over 1,300 work applications. The team focused on centralizing identity, implementing Single Sign-On, and utilizing Okta Adaptive Multi-Factor Authentication (AMFA) to enhance security. Okta's additional products, such as Workflows and API Access Management, provided unexpected capabilities, allowing the team to automate processes and improve efficiency significantly. The use of Inline Hooks and API-driven solutions enabled the integration of custom logic and data from non-Okta sources, further enhancing the platform's functionality.
运营影响
  • The implementation of Okta's identity platform has made Takeda more agile and responsive, allowing business leaders to leverage data and insights for innovative solutions.
  • The use of Okta Workflows has improved manual coding outcomes, enabling multiple team members to create and manage workflows, reducing reliance on individual developers.
  • Streamlined processes and increased productivity on the administrative side have translated to trusted digital experiences and deep relationships with patients, partners, and healthcare providers.
  • The marketing team now uses Okta data sets to run more targeted and relevant campaigns, enhancing customer engagement and satisfaction.
  • The integration of Okta with ServiceNow has automated help desk processes, allowing for 100% self-service for multi-factor authentication resets, improving user experience.
数量效益
  • 3.6 million providers and patients using TakedaID.
  • Zero downtime over 2+ years of Okta customer identity services.
  • 5x faster to deploy identity with Okta than with an in-house solution.
  • 500 authentications per minute.
  • 6 months to integrate employees and apps following M&A activity.

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