Takeda's Digital Transformation with Okta-Powered TakedaID for Secure Identity Management
Customer Company Size
Large Corporate
Region
- Asia
- America
- Europe
Country
- Japan
- United States
Product
- Okta Workforce Identity Cloud
- TakedaID
- Okta Customer Identity Solutions
Tech Stack
- Cloud-native solutions
- Identity and Access Management (IAM)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Pharmaceuticals
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
- System Integration
About The Customer
Takeda is a global, values-based, R&D-driven biopharmaceutical leader headquartered in Japan, with a presence in over 80 countries. The company is committed to discovering and delivering life-transforming treatments, guided by a commitment to patients, employees, and the planet. Takeda focuses its R&D efforts on four therapeutic areas: Oncology, rare genetics and hematology, neuroscience, and gastroenterology. It also makes targeted R&D investments in plasma-derived therapies and vaccines. With a history dating back to 1781, Takeda has grown through continuous innovation and strategic mergers and acquisitions to become an industry titan. The company employs 70,000 people and is known for its leadership in oncology, gastroenterology, neuroscience, rare diseases, and plasma-derived therapies. Takeda's digital transformation efforts are aimed at unifying identity management across its diverse business units to provide secure and streamlined digital experiences for millions of patients, providers, and partners worldwide.
The Challenge
Takeda faced the challenge of managing complex and siloed identity processes across its diverse business units, which burdened patients, partners, and caregivers with fragmented digital experiences. The demand for simplified and secure digital interactions increased, along with the need to protect against security threats. As Takeda expanded through strategic mergers and acquisitions, the complexity of its technology and identity management processes grew, necessitating a unified approach to identity management. The company needed to centralize identity across its digital ecosystem to streamline user experiences and enhance security, while also preparing for future innovation and expansion into direct-to-consumer business lines.
The Solution
To address the challenges of fragmented identity management, Takeda partnered with Okta, a cloud-native identity management provider, to implement a unified identity platform called TakedaID. This platform consolidates multiple, disparate identities across the organization into a single identity, streamlining digital experiences and enhancing security. Okta's Workforce Identity Cloud and customer identity solutions were deployed to secure employee and contractor identities, improve productivity, and promote trust among patients, partners, and caregivers. The implementation of TakedaID allows for seamless digital interactions, with identity at the center of every transaction, supporting Takeda's Zero Trust security strategy. The platform's ability to integrate easily with adjacent technologies ensures a unified ecosystem, enabling patients and doctors to access Takeda's digital touchpoints with a single, unified identity. The Takeda team invested in Okta's full suite of Customer First services to support the unification of identity across the company's digital network, ensuring scalability, reliability, and security.
Operational Impact
Quantitative Benefit
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