Toffeln's Implementation of Acumatica ERP for Enhanced Productivity and Customer Service
Customer Company Size
SME
Region
- Europe
Country
- United Kingdom
Product
- Acumatica ERP
Tech Stack
- Cloud-based ERP
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Food & Beverage
Applicable Functions
- Sales & Marketing
- Business Operation
Use Cases
- Supply Chain Visibility
Services
- System Integration
About The Customer
Toffeln is a family-owned firm based in Bristol, England. Founded in 1978, the company has grown from a small apartment above an office to a company that distributes its products in 50 countries. Toffeln designs, produces, and distributes ergonomic footwear worn in hygienic environments such as hospitals, dentist and veterinary offices, and food service. The company has 25 employees with two sales representatives outside of the United Kingdom, primarily covering continental Europe and the Middle East. Toffeln's sales have grown about 12 to 13 percent each year.
The Challenge
Toffeln, a UK-based company that designs, produces, and distributes ergonomic footwear for hygienic environments, was facing challenges with its data management systems as it expanded. The company was using Sage Accounting, Sage ACT for CRM, and Orderwise for managing stock and order processing. However, the lack of connection between these systems was causing problems, particularly when sales personnel could not easily access customer records. As Toffeln's sales grew by about 12 to 13 percent each year, the company realized that it had outgrown its existing systems and needed a more integrated solution.
The Solution
Toffeln decided to implement an ERP system to integrate its accounting and order management systems. After considering several options, including NetSuite, SAP, and Microsoft Dynamics, Toffeln chose Acumatica due to its flexibility and ongoing product development. Toffeln contracted with Acumatica partner Arcus Universe to manage the switch-over. Toffeln opted for Acumatica version 5.2, on a PCS (private Cloud) license, with the Financial Management, Distribution Management, and Customer Management suites. The company appreciated the ability to have unlimited users, which was a significant benefit for them.
Operational Impact
Quantitative Benefit
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