Transforming How New York Protects and Serves its Community
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Google Cloud
- Vertex AI
Tech Stack
- Generative AI
- AI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Analytics & Modeling - Generative AI
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
New York's forward-thinking public sector organizations are actively deploying generative AI solutions, with Google Cloud as a key partner, to achieve tangible results. The state is leveraging gen AI to streamline complex healthcare processes, enhance citizen interactions, and predict patient outcomes. New York University Langone is harnessing gen AI to analyze medical records and predict patient outcomes, while the New York State Department of Motor Vehicles is transforming the driver service experience. These initiatives demonstrate New York's commitment to using advanced technology to improve public services and outcomes for its residents.
The Challenge
In today's rapidly evolving technological landscape, artificial intelligence (AI) is making a significant impact across the country, delivering scale, efficiency, and utilization of responsible best practices. New York is leading the way, embracing this technological shift, using generative AI (gen AI) to revolutionize how the government serves its constituents. This statement underscores the growing significance of AI and particularly gen AI, in transforming government operations. Gen AI, with its ability to generate new text, images, code, and more, represents a frontier offering vast potential for the public sector.
The Solution
New York is leveraging generative AI with Google Cloud to transform its public sector services. The state is using gen AI to streamline healthcare processes, enhance citizen interactions, and predict patient outcomes. New York State Medicaid is collaborating with Google Cloud to improve healthcare delivery, while Sullivan County is using Vertex AI to enhance its constituent chatbot tool. New York University Langone is using gen AI to analyze medical records and predict patient outcomes, and the New York State Department of Motor Vehicles is transforming the driver service experience. These initiatives demonstrate New York's commitment to using advanced technology to improve public services and outcomes for its residents.
Operational Impact
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