U.S. University Hospital Improves Visibility for Quality Application Assurance With NETSCOUT
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- nGeniusONE® Service Assurance platform
- NETSCOUT® software-based InfiniStreamNG® appliances
- nGenius® Visibility as a Service
Tech Stack
- Network Monitoring
- Data Analytics
- Service Assurance
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Maintenance
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Cloud Planning, Design & Implementation Services
About The Customer
This university-affiliated U.S. hospital functions as the primary tertiary care and Level 1 Trauma Center in its service region, while also engaged in numerous, high-profile COVID-19 research projects. Its main campus hosts cancer, neurosciences, heart, ambulatory surgical, and children’s care services. As a teaching hospital, the main campus also includes schools for nursing, health technology management, dental medicine, and social welfare programs. A strategy of increasing their alliances with other regional hospitals has expanded their scope of operations to nearly 1,000 beds.
The Challenge
The hospital had been relying on a vendor's tools for network troubleshooting and trend reporting. However, the performance of the vendor's installed data sources was becoming unreliable, leading to issues with accessing packet-level forensic data for troubleshooting and reporting. This was exacerbating the challenges to stay ahead of disruptions and effectively extending the time to troubleshoot patient care-impacting issues. These issues became more pronounced just as the hospital had begun adding new healthcare entities and applications. Early application and Wi-Fi network issues at one remote location had already been reported to IT. Facing these collective technology issues and their impact on healthcare delivery, IT leadership began examining other vendor solution approaches available to the organization.
The Solution
After a deliberate organizational review, leadership made the decision to transition to the NETSCOUT nGeniusONE Service Assurance platform, including software-based InfiniStreamNG (ISNG) smart data sources that improved real-time visibility across its main campus and remote facilities. With these ISNG appliances generating smart data in real-time from the hospital’s network traffic for consumption by nGeniusONE, IT resources for the first time had access to real-time views required for monitoring wide area network (WAN), softwaredefined WAN (SD-WAN), and virtual private network (VPN) performance. They also had easy-to-use application performance monitoring workflows to assure performance of clinical healthcare applications, including GE MUSE NX Cardiac information management, Cerner PowerChart, and other apps used by doctors and hospital staff for care delivery. Deeper views into performance of business services, including Voice over IP, Unified Communications voice & video, and Microsoft Office 365 apps were also provided. Granular visibility into how the Citrix environment was supporting remote applications, with monitoring of NetScaler gateways, XenApp server, and External Citrix gateway infrastructure was also achieved. An improved understanding of how service enabler performance impacts overall service delivery, with nGeniusONE monitoring DNS, DHCP, Health Layer 7 (HL7), and digital imaging and communication (Dicom) services was also provided.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Cloud-based healthcare solution for Royal Philips
Royal Philips wanted to launch its cloud-based healthcare solution HealthSuite Digital Platform in China to deliver services to help cope with challenges related to urbanization and population growth. Philips wanted to achieve this goal by combining mobile, cloud computing and big data technologies. To bring this platform and product to market, Philips required cloud computing and local technical service capabilities in China, in addition to a flexible IT infrastructure that could handle user requests.
