美国大学医院利用 NETSCOUT 提高质量应用保证的可视性
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® software-based InfiniStreamNG® appliances
- nGenius® Visibility as a Service
技术栈
- Network Monitoring
- Data Analytics
- Service Assurance
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 分析与建模 - 实时分析
适用行业
- 医疗保健和医院
适用功能
- 维护
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
这家隶属于美国的大学医院是其服务区域的主要三级护理和一级创伤中心，同时还参与了许多备受瞩目的 COVID-19 研究项目。其主校区设有癌症、神经科学、心脏、门诊手术和儿童护理服务。作为一家教学医院，主校区还包括护理学院、卫生技术管理学院、牙科学院和社会福利项目学院。通过加强与其他地区医院的联盟，该医院的运营范围已扩大到近 1,000 张床位。
挑战
医院一直依赖供应商的工具进行网络故障排除和趋势报告。然而，供应商安装的数据源的性能变得不可靠，导致无法访问数据包级取证数据进行故障排除和报告。这加剧了提前预防中断的挑战，并有效地延长了解决影响患者护理的问题的时间。就在医院开始添加新的医疗实体和应用程序时，这些问题变得更加突出。一个远程位置的早期应用程序和 Wi-Fi 网络问题已经报告给 IT 部门。面对这些集体技术问题及其对医疗保健服务的影响，IT 领导层开始研究组织可用的其他供应商解决方案方法。
解决方案
经过深思熟虑的组织审查后，领导层决定过渡到 NETSCOUT nGeniusONE 服务保障平台，包括基于软件的 InfiniStreamNG (ISNG) 智能数据源，可提高主校区和远程设施的实时可见性。这些 ISNG 设备可从医院的网络流量中实时生成智能数据，供 nGeniusONE 使用，IT 资源首次能够访问监控广域网 (WAN)、软件定义广域网 (SD-WAN) 和虚拟专用网 (VPN) 性能所需的实时视图。他们还拥有易于使用的应用程序性能监控工作流程，以确保临床医疗应用程序的性能，包括 GE MUSE NX 心脏信息管理、Cerner PowerChart 以及医生和医院工作人员用于提供护理的其他应用程序。还提供了对业务服务性能的更深入了解，包括 IP 语音、统一通信语音和视频以及 Microsoft Office 365 应用程序。还实现了对 Citrix 环境如何支持远程应用程序的详细可见性，并监控 NetScaler 网关、XenApp 服务器和外部 Citrix 网关基础设施。还提供了对服务支持器性能如何影响整体服务交付的更好理解，nGeniusONE 监控 DNS、DHCP、健康层 7 (HL7) 以及数字成像和通信 (Dicom) 服务。
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