UK Hospitals Streamline Self-Assessment with FlowForma Process Automation
Customer Company Size
Large Corporate
Region
- Europe
Country
- United Kingdom
Product
- FlowForma Process Automation
Tech Stack
- No code
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Human Resources
Use Cases
- Remote Collaboration
- Process Control & Optimization
Services
- Software Design & Engineering Services
About The Customer
The customers in this case study are two UK hospitals, Bart’s and King’s Hospital Trusts. These hospitals are part of the National Health Service (NHS) and are large institutions with over 10,000 users each. They were looking for a solution to streamline their performance appraisal process, which had become increasingly burdensome due to new directives linking pay rises to performance. The hospitals needed a solution that was easy to use, competitively priced, and capable of handling the administrative challenges of thousands of individual performance appraisals. The solution also needed to meet regulatory requirements and the specific parameters set by the hospital environment.
The Challenge
With new directives in operation across the NHS designed to relate pay rises more closely to performance, the workloads on HR departments has increased significantly. Thousands of healthcare workers requiring individual performance appraisals create administrative challenges that can only be met through technology. Both hospitals were looking for a streamlined, online system that would make self-assessment possible. It had to be easy to use for a wide variety of individuals and it had to come in at a competitive price. With more than 10,000 users in each of the two hospitals, the cost issue loomed large. Previous processes linked to databases on legacy systems would incur per user license fees that simply made the investment – for what was fundamentally an administrative task – prohibitive.
The Solution
FlowForma Process Automation enabled Think Associates to create easy online workflows and, by avoiding complex functional specifications, offer rapid prototyping and instant responsiveness to the customers’ HR people. Changes which the hospitals were accustomed to taking months to make could be made instantly; forms, templates, fields and layouts could be ‘tweaked’ on the go. The FlowForma Process Automation solution, and the FlowForma Partner Programme, were pivotal; the key to simplicity both for Think Associates and for the hospital customers. As a FlowForma partner, Think Associates has been able to depend on support through the entire process with King’s and Barts hospitals and will continue doing so into the future.
Operational Impact
Quantitative Benefit
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