Case Studies > Ungerboeck Enhances Event Booking and Venue Management Tools with Flowgear Integration

Ungerboeck Enhances Event Booking and Venue Management Tools with Flowgear Integration

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Cement
Equipment & Machinery

Applicable Functions

Product Research & Development

Use Cases

Inventory Management

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

Ungerboeck.com is a Software-as-a-Service (SaaS) vendor specializing in online booking and venue management. The company provides services to over 900 venues, offering a third-generation online booking and venue management product. The company faced the challenge of integrating this product with multiple external systems, requiring a solution that could be implemented by a specialized team, minimize custom code, and avoid significant infrastructure investment. Ungerboeck.com's CTO, Rob Scott, led the search for an appropriate integration solution, ultimately selecting Flowgear for its developer-friendly and budget-friendly attributes.

The Challenge

Ungerboeck.com, a Software-as-a-Service (SaaS) vendor specializing in online booking and venue management for over 900 venues, faced a significant business challenge. The company needed to integrate its third-generation online booking and venue management product with multiple external systems. This integration required addressing three technical challenges. Firstly, the integrations needed to be built by a specialized team outside of their core development team. Secondly, it was crucial to ensure that the amount of custom code was kept to a minimum. Lastly, the company needed to select an integration solution that didn’t require a significant infrastructure investment. CTO Rob Scott embarked on a research journey to find the most suitable integration options.

The Solution

After evaluating ten solution vendors over several months, Ungerboeck.com chose Flowgear, an agile cloud integration platform, to pilot the integration project. Flowgear met the criteria of being developer-friendly and budget-friendly. As the pilot progressed, Flowgear provided other connectors that Ungerboeck.com needed, such as Amazon’s S3 storage service and Simple Queue Service (SQS). The integration team started with a proof-of-concept to get comfortable with the integration solution. With Flowgear’s customer support, they were able to resolve questions and issues quickly, and so the solution was extended. The integration workflows now in production include integrations on behalf of clients, integrations of internal applications via the company’s own API, and integrations that provide message queuing via Amazon SQS.

Operational Impact

The use of the Flowgear integration platform has eliminated the issues associated with do-it-yourself custom code. Flowgear’s built-in connectors, or nodes, have simplified the integration process, particularly for integrating with Salesforce.com. The initial plan to have a specialized integration team has proved successful, as it can focus on integrations separately from core system issues. This has allowed the team to deploy various integration solutions – APIs purely for internal use, as well as separate third party integrations, including integrating with systems of large convention centers. Flowgear has enabled the team to build event-driven tasks for internal and external apps, and to implement improved fault tolerance of online systems by integrating with the message queuing service of Amazon SQS. For the power users in the business, the integration team has created APIs that let these ‘citizen integrators’ do their own data access without needing help from the IT team. From a business perspective, Ungerboeck.com’s integration capability is now a selling point to customers, as the Flowgear platform provides a powerful integration framework to handle any kind of integration. It also gives the company the opportunity to provide broader integration services to customers.

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Ungerboeck Enhances Event Booking and Venue Management Tools with Flowgear Integration

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