US-Based Insurance Provider Digitizes Their Process Design Document to Save 75% in Documentation Overhead and Scale RPA
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Digital Blueprints
- Business Process Modeler
- Impact Explorer
- Reviews & Approvals
Tech Stack
- RPA
- Blueprint’s central repository
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Robotic Process Automation (RPA)
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Regulatory Compliance Monitoring
- Process Control & Optimization
- Predictive Quality Analytics
Services
- Software Design & Engineering Services
About The Customer
Founded in 2002, this US-based insurance company provides managed care services for government-sponsored health care programs, focusing on Medicaid and Medicare. They also offer health plans for families, children, and the aged, blind, and disabled, as well as prescription drug plans. The company has over 12,000 employees and generates an annual revenue of $20 billion. They have been a customer since 2016.
The Challenge
The insurance provider was mandated to move from their current process of using BRD/FSD documents to PDD documents to define automated processes, which is only available as a word document. On average, it took a full working day to finalize a PDD and even then, they struggled to get process screenshots in line with steps. The screenshots, which were critical for improving developer understanding of what was required, would show up as attachments at the end which was not useful because the developers still would have to flip back and forth through the documents. They quickly realized that their current documentation processes were flawed and prone to error, necessitating a more scalable way to translate business process requirements into technical requirements for their RPA development teams.
The Solution
The insurance provider began working with Blueprint to leverage Digital Blueprints which contain everything needed to deliver a precise guide to bot developers including detailed process flows, functional and non-functional requirements, user stories, compliance and regulatory requirements, and both functional and acceptance tests among other critical information that can be instantly referenced. Since all critical information could be automatically generated or was stored in Blueprint’s central repository and merely needed to be connected to the process, stakeholders were able to compile Digital Blueprints in 2 hours instead of 8. Key aspects of the Enterprise Automation Suite that drove automation success include the Business Process Modeler, Impact Explorer, Reviews & Approvals, and Digital Blueprints. The automation team leveraged Digital Blueprints that contain detailed process flows, functional and non-functional requirements, user stories, compliance and regulatory requirements, and both functional and acceptance tests among other critical information. Their Digital Blueprints were automatically pushed into the RPA tool they used for developers to reference and guide precise development.
Operational Impact
Quantitative Benefit
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