美国保险公司将其流程设计文档数字化，以节省 75% 的文档开销并扩展 RPA
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Digital Blueprints
- Business Process Modeler
- Impact Explorer
- Reviews & Approvals
技术栈
- RPA
- Blueprint’s central repository
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 机器人过程自动化 (RPA)
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 医疗保健和医院
适用功能
- 商业运营
用例
- 监管合规监控
- 过程控制与优化
- 质量预测分析
服务
- 软件设计与工程服务
关于客户
这家总部位于美国的保险公司成立于 2002 年，为政府资助的医疗保健计划提供管理式医疗服务，重点关注医疗补助和医疗保险。他们还为家庭、儿童、老年人、盲人和残疾人提供健康计划以及处方药计划。该公司拥有 12,000 多名员工，年收入达 200 亿美元。他们自 2016 年以来一直是客户。
挑战
该保险提供商被要求从目前使用 BRD/FSD 文档的流程转向 PDD 文档来定义自动化流程，而 PDD 文档仅以 Word 文档的形式提供。平均而言，完成一份 PDD 需要整整一个工作日，即便如此，他们也很难获得符合步骤的流程截图。这些截图对于提高开发人员对所需内容的理解至关重要，但它们会以附件的形式出现在最后，这毫无用处，因为开发人员仍然需要在文档中来回翻阅。他们很快意识到，他们目前的文档流程存在缺陷，容易出错，因此需要一种更具可扩展性的方式将业务流程要求转化为 RPA 开发团队的技术要求。
解决方案
该保险提供商开始与 Blueprint 合作，利用数字蓝图，其中包含向机器人开发人员提供精确指南所需的一切，包括详细流程、功能和非功能性要求、用户故事、合规性和监管要求以及功能和验收测试以及其他可以立即引用的关键信息。由于所有关键信息都可以自动生成或存储在 Blueprint 的中央存储库中，只需连接到流程，利益相关者能够在 2 小时而不是 8 小时内编制数字蓝图。推动自动化成功的企业自动化套件的关键方面包括业务流程建模器、影响探索器、审查和批准以及数字蓝图。自动化团队利用数字蓝图，其中包含详细流程、功能和非功能性要求、用户故事、合规性和监管要求以及功能和验收测试以及其他关键信息。他们的数字蓝图被自动推送到他们使用的 RPA 工具中，供开发人员参考和指导精确开发。
运营影响
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