Vitaldent Enhances Patient Experience and Operational Efficiency with Dynamics 365
Customer Company Size
Large Corporate
Region
- Europe
Country
- Spain
- United Kingdom
Product
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Voice
- Dynamics 365 Marketing
- Azure Data Lake
- Power BI
Tech Stack
- Azure
- Microsoft Dataverse
- Dynamics 365
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Visualization
- Platform as a Service (PaaS) - Data Management Platforms
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Vitaldent is a prominent dental clinic network in Spain, known for its innovative dental treatments and high-quality care. With approximately 300 clinics, the company serves over 7.5 million patients annually, making it one of the leading dental providers in the country. Vitaldent operates under various brand names, including Vitaldent, Dentix, and Moonz, and has a presence in both Spain and the United Kingdom. The company prides itself on its ability to provide excellent patient care through comprehensive insights and effective communication. As a fast-growing enterprise, Vitaldent continuously seeks to enhance its services and expand its reach, leveraging technology to support its operations and patient relationships.
The Challenge
Vitaldent, a leading dental clinic network in Spain, faced the challenge of maintaining high-quality patient care while expanding its operations. With over 300 clinics and more than 7.5 million patients annually, the company needed a robust system to manage patient interactions and clinic operations efficiently. The primary challenge was to provide a seamless communication platform for patients and clinics, ensuring that patient needs were met promptly and effectively. Additionally, Vitaldent aimed to enhance its marketing efforts to attract new patients and retain existing ones. The company required a solution that could integrate patient data, streamline communication, and support its growth aspirations across different regions and brands.
The Solution
To address its challenges, Vitaldent implemented Microsoft Dynamics 365 intelligent business applications, including Dynamics 365 Customer Insights, Customer Voice, and Marketing. These solutions provided a 360-degree view of patient interactions, enabling the company to foster better relationships and deliver excellent care. Dynamics 365 Customer Voice offered an always-on platform for patient communication, allowing patients to express concerns and receive timely responses. The integration of Dynamics 365 Marketing facilitated the creation of targeted marketing campaigns to attract new patients. Additionally, Vitaldent utilized Azure Data Lake and Power BI for data management and visualization, ensuring seamless data integration and analysis. The deployment of these solutions was supported by Prodware, a Microsoft Partner Network member, ensuring a smooth and efficient rollout.
Operational Impact
Quantitative Benefit
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