Vitaldent Enhances Patient Experience and Operational Efficiency with Dynamics 365
公司规模
Large Corporate
地区
- Europe
国家
- Spain
- United Kingdom
产品
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Voice
- Dynamics 365 Marketing
- Azure Data Lake
- Power BI
技术栈
- Azure
- Microsoft Dataverse
- Dynamics 365
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据可视化
- 平台即服务 (PaaS) - 数据管理平台
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 质量保证
用例
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Vitaldent is a prominent dental clinic network in Spain, known for its innovative dental treatments and high-quality care. With approximately 300 clinics, the company serves over 7.5 million patients annually, making it one of the leading dental providers in the country. Vitaldent operates under various brand names, including Vitaldent, Dentix, and Moonz, and has a presence in both Spain and the United Kingdom. The company prides itself on its ability to provide excellent patient care through comprehensive insights and effective communication. As a fast-growing enterprise, Vitaldent continuously seeks to enhance its services and expand its reach, leveraging technology to support its operations and patient relationships.
挑战
Vitaldent, a leading dental clinic network in Spain, faced the challenge of maintaining high-quality patient care while expanding its operations. With over 300 clinics and more than 7.5 million patients annually, the company needed a robust system to manage patient interactions and clinic operations efficiently. The primary challenge was to provide a seamless communication platform for patients and clinics, ensuring that patient needs were met promptly and effectively. Additionally, Vitaldent aimed to enhance its marketing efforts to attract new patients and retain existing ones. The company required a solution that could integrate patient data, streamline communication, and support its growth aspirations across different regions and brands.
解决方案
To address its challenges, Vitaldent implemented Microsoft Dynamics 365 intelligent business applications, including Dynamics 365 Customer Insights, Customer Voice, and Marketing. These solutions provided a 360-degree view of patient interactions, enabling the company to foster better relationships and deliver excellent care. Dynamics 365 Customer Voice offered an always-on platform for patient communication, allowing patients to express concerns and receive timely responses. The integration of Dynamics 365 Marketing facilitated the creation of targeted marketing campaigns to attract new patients. Additionally, Vitaldent utilized Azure Data Lake and Power BI for data management and visualization, ensuring seamless data integration and analysis. The deployment of these solutions was supported by Prodware, a Microsoft Partner Network member, ensuring a smooth and efficient rollout.
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