Collibra > Case Studies > Wolters Kluwer’s Digital Transformation: A Journey to Data Intelligence

Wolters Kluwer’s Digital Transformation: A Journey to Data Intelligence

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Buildings
Equipment & Machinery

Applicable Functions

Sales & Marketing

Use Cases

Asset Lifecycle Management
Inventory Management

Services

Cloud Planning, Design & Implementation Services
System Integration

About The Customer

CT Corporation is a Legal Services business and part of Wolters Kluwer’s Governance, Regulatory and Compliance division. With over 19 years at Wolters Kluwer, John Lieto, the Director of Data Management for CT Corporation, has a strong history of managing system, support, and data projects. The company has a wealth of data but had struggled to derive the necessary information and insights to understand and address customer needs. As part of Wolters Kluwer's digital transformation strategy, CT Corporation was tasked with managing the data portion of the transformation, with the goal of future-proofing their products and data.

The Challenge

Wolters Kluwer, a 127-year-old company, embarked on a digital transformation journey with the goal of future-proofing their business. The company's Governance, Regulatory and Compliance division, CT Corporation, was tasked with managing the data portion of this transformation. The challenge was to transform an enterprise with many duplicative systems and data sources, future-proof their products and data, and govern the process. CT Corporation had a wealth of data but struggled to derive the necessary information and insights to understand and address customer needs. The company had previously considered data governance, but either the company wasn't ready or the tools available at the time weren't up to the task. Furthermore, the company wanted to move to cloud-based services as part of their digital transformation, which required a tool that could be hosted, maintained, and supported without incurring excessive costs.

The Solution

Under the leadership of John Lieto, Director of Data Management for CT Corporation, the company began its Data Intelligence journey. A critical decision was to build an enterprise data layer that would serve as the hub for all operational and customer-facing, analytical, and AI applications. Collibra was chosen as their asset management and Data Governance tool. Collibra met CT Corporation's need for a platform that enables full metadata functionality and data democracy, and one that could easily expand and grow as the company continues to integrate lines of business and replace back-office data sources. The implementation process began with getting the business glossary up and running, followed by forming a Data Governance Council and Charter. This council, comprising cross-functional business and technical leaders across the organization, would meet and make decisions together, taking a democratized, non-invasive approach to Data Governance.

Operational Impact

The successful outcome of the Data Track of the digital transformation was to create an enterprise data layer comprised of data assets that are defined and mapped to source systems and leverage APIs for read/write operations. This enabled the organization to retire/replace systems and add new data sources with minimal rewrite and rework. For Collibra specifically, success meant socialization, having data assets understood and seeing it in motion. For example, knowing exactly what reports are five stars or two stars, what the data sources are, and the lineage of the data became a difference-maker for their sales and service operations. The company also formed a Data Governance Council and Charter, which took a democratized, non-invasive approach to Data Governance, driving their data maturity to the next level.