Verso Corporation, a leading producer of graphic, specialty, and packaging paper and market pulp, was facing significant challenges with its manual tracking practices. With two manufacturing locations, two distribution centers, and 30 local warehouses, the company was losing hundreds of hours per month due to inefficient and time-consuming manual tracking. This lack of visibility into the transit process often led to customer service representatives interrupting the logistics team to ascertain the status of customer loads. Additionally, high carrier turnover rates complicated the process of uploading EDI data from carriers into a portal for customers to track their orders. Late shipments were particularly costly due to customers' tight press deadlines, with press downtime translating to thousands of dollars in lost revenue—a cost typically covered by Verso.