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Our Case Study database tracks 18,927 case studies in the global enterprise technology ecosystem.
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Leveraging Field Service Software for Enhanced IT Services
The IT services industry is grappling with the rising demand for IT deployments and telecommunications due to increased internet usage over the past five years. This surge has led to a higher demand for voice and data services, cloud solutions, data center technologies, and expanding IT service networks. The industry is at a critical juncture in managing their enterprise as the global demand for their services continues to rise. The challenge lies in managing on-site field service, help desk support, remote desktop repairs, and a network of subcontractors specializing in specific IT deployments. Additionally, IT services businesses are tasked with new installations and managing the maintenance of growing systems.
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North Mechanical Service Streamlines Operations with Fieldpoint and CMiC Integration
North Mechanical Service, a contracting and construction services company specializing in HVAC, refrigeration, controls, and plumbing repairs, was in search of a field service solution to pair with their existing CMiC construction software. They explored all-in-one software options, but found that these solutions often compromised functionality in either the accounting or service management aspects, particularly in project management and dispatch board operations. They were unwilling to sacrifice these functionalities, especially considering the availability of solutions that could meet all their needs. Additionally, they sought a solution that required minimal training, as they planned to implement the software during a busy period.
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Fieldpoint and Nwestco Integration: A Case Study on Streamlining Operations
Nwestco, a company specializing in the construction of petroleum equipment, car washes, automotive lifts, and fueling systems, was facing challenges with its software setup as it expanded its operations across six states. The company was using three different software solutions, including QuickBooks, an inventory management product, and a self-designed file maker program for service operations. However, these systems were proving insufficient to handle the company's growing needs in accounting, purchasing, project management, and service delivery. Furthermore, the company was seeking a cloud-based solution that didn't require internal hosting. The maintenance of these internal programs was also a challenge for the company's one-person IT team.
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