Road Rescue, a Texas-based company that manufactures a pothole-repair product, was facing a significant challenge in its operations. The company's VP of Operations, Andrew Blades, was frustrated with the amount of time it took to create accurate quotes for customers. This was a critical aspect of the business, as their customers included city and state governments managing large-scale road repairs, big box-stores buying wholesale, and home improvement retailer sites. Any inaccuracies in the quotes could lead to unnecessarily high shipping costs, eating into the profit margins of the orders. Additionally, the labor costs were high due to the hours employees spent entering data.

Allan Store Fixtures, a Dallas-based business selling large retail store equipment, faced significant challenges in managing freight costs. The owner, Mamoon Allan, recognized that having accurate and readily available freight costs was crucial to the success of his business. The large size of the equipment he dealt with meant that shipping could be expensive, and discrepancies in freight costs often delayed his ability to set prices for customers or even ruined his profit margin entirely. The process of gathering price quotes from various local carriers, especially when shipping multiple less-than-truckload (LTL) items, was time-consuming and complex. The lack of a streamlined process for managing freight costs was a significant challenge for Allan Store Fixtures.

Biozyme, a rapidly growing company, was facing a significant challenge in managing its shipping process. The company had only one person responsible for handling the shipping process, who was also tasked with customer service. This resulted in a time-consuming and inefficient process, as the individual had to navigate through multiple websites to obtain a single quote. This inefficiency was not only costly but also negatively impacted their customer service, as the time that could have been devoted to customer interaction was instead spent on managing the shipping process.

Jones Performance, a rapidly growing company over the last 25 years, was facing a significant challenge in streamlining their shipping process to keep pace with the increasing demand. The company's shipping operations were not scaling at the same rate as the company's growth, leading to inefficiencies and higher costs. The need to maintain their existing carrier relationships while keeping shipment costs low to stay competitive was a critical issue. The company was in dire need of a solution that could help them save time, money, and labor in their shipping operations.

National Specialty Alloys (NSA), a company dealing with 40 to 60 shipments per day, was facing a significant challenge in terms of time and cost management. The shipping coordinator, Jessie Contreras, identified that the process of handling these shipments was consuming more time than it should, leading to inefficiencies and increased costs. The challenge was to find a solution that could streamline the shipping process, save time, and reduce costs. The company needed a technology that could connect them with their carriers, provide up-to-date rates for comparison, and allow them to schedule their shipments directly.

The Music People!, a global distributor and manufacturer of professional audio equipment, faced a significant challenge in managing their shipping process. With a catalog of thousands of products from over a hundred brands, the company had to deliver to 73 countries worldwide. The complexity of shipping such a diverse range of products was compounded by customers' demands for fast, affordable shipping. The company relied on competitive quotes to secure the best shipping options for their vendors. However, as freight shipping costs increased and capacity decreased, providing affordable shipping became a significant problem. Until 2015, the company's manager, Jeremy Teele, and his team obtained quotes by manually searching through each carrier's website. To save time, Teele limited the number of carriers they used, which led to customer complaints about high shipping prices.

Vericom Global Solutions, a company with distribution centers in San Diego and Knoxville, was facing a significant challenge in managing its shipping process. The operations manager, Aaron Kelley, was responsible for approximately 2,000 shipments a month. The process of comparing shipping rates for every shipment was time-consuming and inefficient, as it involved visiting up to 10 different carriers' websites. This inefficiency was negatively impacting the company's bottom line. Kelley began searching for a solution to streamline the process. He explored various transportation management software options, but none seemed to offer any significant improvement in efficiency.