In line with Saudi Arabia's Vision 2030, the Ministry of Municipal and Rural Affairs (MOMRA) sought to digitally transform its Municipal Sector. This sector encompasses the Ministry, 17 main Municipalities under MOMRA, and all their Sub Municipalities across the kingdom. The primary challenge was to establish an automated digital environment across the Municipal Sector. The goal was to create a unified platform for correspondence management and document archiving, ensuring high levels of security and confidentiality. The platform needed to track correspondences, reduce paper waste, provide system access anywhere and anytime via smartphones and tablets, and modernize the authentication process with digital signatures.

BNP Paribas Leasing Solutions, a leading provider of financing and leasing solutions, was facing significant challenges in managing its documents. The company was struggling with misplaced, lost, damaged, and unavailable documents, which was affecting its efficiency and customer relations. The company realized the need to centralize its documents in a unified and secure repository, making them available for retrieval and viewing. Traditional business intelligence tools and text analysis were proving inefficient and couldn't make sense of the information. The company was looking for a comprehensive and long-term platform incorporating functionalities to capture, process, analyze, search and easily retrieve data from multiple information sources. The main challenges were lowering the costs of managing and processing the client’s documents while guaranteeing security after granting access to all employees in different departments and branches.

The Ministry of Municipality and Environment (MME) in Qatar was faced with an increased demand for permitting requests and a need to improve customer services. The process of handling paper forms for building permit applications and inspection requests was time-consuming and inefficient. The MME was also dealing with a complex process involving multiple stakeholders and entities, with a large number of related documents, forms, and attachments. This complexity made tracking and following up on specific requests challenging. The MME wanted to manage and control the growing number of drawings and files, as well as the demand related to retrieving this information. They aimed to automate the building permit process, including the Lusail sub-process, to overcome the lack of knowledge in the process steps, especially at the end of the request study and the license delivery. The MME also sought to streamline the cooperation of all parties to ensure the success of the operation and facilitate the generation of accurate reports and statistics.

Before the digital transformation, the General Auditing Bureau (GAB) of Saudi Arabia was dealing with a massive volume of paperwork. The data and documents associated with related governmental entities were collected and transferred manually, which was a complex and time-consuming process. This method of operation limited their performance quality and extent due to the need for a large number of auditors, the excess number of documents, and the complexity of the process in terms of transportation, room, and other risks. GAB was keen on implementing an electronic system to automate its business procedures, as part of the Saudi Vision 2030 for creating smart cities, the National Transformation Program 2020, and the strategic plan for the digital transformation of the General Auditing Bureau. GAB needed a solution to handle many manual tasks, fight corruption in public institutions, improve financial supervision, reduce the mismanagement of financial resources, and facilitate and accelerate the exchange of electronic documents and audit results.

Safran, an international high-tech group, was struggling with the management and control of its immense volume of physical archives. The company was using a complex excel sheet with 154 columns, 500 document types, and 14 attributes. The system was inefficient, time-consuming, and failed to meet the company's business needs and legal regulatory standards. Safran was storing over 340,000 documents and 80% of 100,000 boxes at a third-party archiver. The company was also facing issues with access rights control and rule modification. The increase in legal, normative, regulatory, and internal requirements, along with the growing number of paper flows and audit requests from supervisory authorities, made it necessary for Safran to modernize its archiving system and secure the electronic flows. Frequent changes within the company, such as merges and reorganizations, further emphasized the need to standardize archiving practices across the entire group and improve efficiency.

SAN Misr, an Egyptian Maintenance Company with a diversified portfolio in maintenance, construction, modifications, and technical support, faced the challenge of effectively managing their information and workflows for quick, accurate decision making. The company aimed to sustain continuous improvements across businesses in the MENA region and desired to be the most reliable developer of projects and services. However, the management of large volumes of content, inefficiencies in completing operational tasks that required content for decision making, and regulatory compliance mandates that required greater control over unstructured information within the organization posed significant challenges. The company needed a solution that would make content more accessible and usable, reduce cycle times, and deliver a significant return on investment.

The Electricity & Cogeneration Regulatory Authority (ECRA) in Saudi Arabia was facing significant operational challenges. The organization was heavily reliant on manual processes, which were time-consuming, prone to human error, and resulted in delays. The paper-based processes also made it difficult to search through unstructured information. ECRA was in urgent need of a solution that could improve their efficiency, transparency, and process controls, aligning them with their business objectives without compromising on security and speed of access and utilization of information. They were looking for an Enterprise Content Management Suite that could automate outgoing and incoming internal correspondence, manage tasks and decisions related to digital assets needs, and produce valuable ad-hoc reports essential for business process supervision and optimization. The solution also needed to be accessible from any electronic device, providing a centralized interface.

TAIF University was faced with the challenge of managing and controlling the circulation of documents within the university, both digital and paper-based. The university needed a system that would comply with international and local specifications and standards in line with Digital Transformation Governance. The university was also looking to implement a system that would eliminate duplications of documents, safely dispose of documents that have lost their value, and provide real-time access to needed documents. The university also aimed to develop streamlined procedures to ensure the highest levels of security and enable easy integration with external universities to improve e-service quality.