Klipfolio

Tantalus, a provider of Smart Grid communications technology, was facing a significant challenge in managing and reporting data. Scott McKenzie, the VP of Load Management Operations, was responsible for tracking, analyzing, and reporting on data from various sources nested in Jira. The data focused on product shipments, returns, and support tickets. The process involved exporting Jira data onto an Excel spreadsheet, manipulating the data, creating custom graphs, and then incorporating these into reports for monthly senior management meetings. This process was not only repetitive but also time-consuming. Jira housed a large amount of granular data, and Scott only needed to look at a few major silos of data. Every month, he would download large spreadsheets with thousands of lines of data and begin analyzing. It would typically take days to build one monthly report. This manual and labor-intensive process was in dire need of an overhaul.